Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Personal Shopper at Sam's Club. As a Personal Shopper, you will be responsible for providing exceptional customer service, promoting Membership benefits, and supporting the sales and marketing efforts of our store.
Key Responsibilities:
- Develop and maintain strong relationships with Members, providing personalized service and support to meet their needs.
- Process Membership applications, upgrades, and credit accounts, ensuring accuracy and efficiency.
- Participate in sales and marketing events, promoting Company products and services to drive sales and revenue growth.
- Maintain a safe and clean work environment, adhering to all safety standards and procedures.
- Fulfill Member orders, ensuring accuracy and timeliness, and resolving any issues or concerns.
- Provide exceptional customer service, responding to Member inquiries and resolving issues in a professional and courteous manner.
Benefits:
- Competitive hourly wage range: $18.00 to $25.00
- Performance-based bonus awards
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements:
- High school diploma or equivalent required
- Previous customer service or sales experience preferred
- Ability to work in a fast-paced environment and adapt to changing priorities
- Excellent communication and interpersonal skills
- Ability to lift up to 25 pounds and stand for long periods
What We Offer:
At Sam's Club, we offer a competitive compensation package, including a competitive hourly wage range, performance-based bonus awards, and a comprehensive benefits program. We also offer opportunities for career growth and development, as well as a positive and supportive work environment.
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