Current jobs related to Software Support Analyst - Temecula - Applied Statistics & Management Inc.

  • Software Development Analyst 5

    1 week ago

    Temecula, California, United States Huntington Ingalls Industries Full time

    Job SummaryWe are seeking a highly skilled Software Development Analyst 5 to join our team at Huntington Ingalls Industries. As a key member of our Cyber & Electronic Warfare business group, you will play a critical role in developing and maintaining enterprise-wide systems and applications software.Key ResponsibilitiesDesign, develop, and modify software...

  • Technical Support Analyst

    4 weeks ago

    Temecula, United States Techlink Systems Full time $36 - $50

    Job DescriptionJob DescriptionJob Title: Client Services Technical Support AnalystLocation: Universal City, CA (Onsite)Pay rate: $ 36-50 an hourBenefits: Medical, Dental, and Vision coverageContract Duration: 3 months (possibility of extension/being permanent)Work Hours: M- F 9 am-6 pm.Universal Studios Hollywood Theme ParkThe Technical Support Analyst...

  • Analyst Assistant

    4 weeks ago

    Temecula, United States Willdan Full time

    Willdan Financial Services has an immediate opening for an Analyst Assistant in the District Administration Services (DAS) Group at our Temecula office. The DAS division is responsible for managing the ongoing day-to-day activities associated with the long-term collection of bonded and pay-as-you-go special taxes, assessments, fees, and charges. As a Special...

  • Clinical Systems Analyst

    2 days ago

    Temecula, California, United States UHS Full time

    About the RoleWe are seeking a highly skilled Clinical Systems Analyst to join our team at Southwest Healthcare. As a Clinical Systems Analyst, you will play a critical role in ensuring the efficient and effective use of clinical information systems across multiple facilities in the region.Key ResponsibilitiesWork closely with clinical team members,...

  • Senior Systems Analyst

    7 days ago

    Temecula, California, United States Artisan Studios, Llc Full time

    About the RoleWe are seeking a highly skilled Senior Systems Analyst to join our team at Artisan Studios, LLC. As a key member of our Systems Analysis team, you will work closely with stakeholders to execute deliverables for native-mobile, web-based, and client-server applications used by well-known companies and their customers across the country.Key...

  • Clinical Systems Analyst

    7 days ago

    Temecula, California, United States UHS Full time

    About the RoleWe are seeking a highly skilled Clinical Systems Analyst to join our team at Southwest Healthcare. As a Licensed Vocational Nurse (LVN), you will play a critical role in ensuring the efficient and effective use of clinical information systems across multiple facilities in the region.Key ResponsibilitiesCollaborate with clinical team members,...

  • Card Settlement Analyst

    2 months ago

    Temecula, United States Klassic Recruitng Full time

    Klassic Recruiting and National Merchants Association are partnering together to find a Card Settlement Analyst to join their team in Temecula, CA. The Card Settlement Analyst will provide quality support for the card settlement process to multiple departments through various responsibilities. Job Description Essential Functions Ensure proper posting of...

  • SAP ATTP Senior Business Analyst

    7 days ago

    Temecula, California, United States FFF Enterprises Full time

    Job SummaryWe are seeking a highly skilled Senior Business Analyst to join our SAP ERP Team. The successful candidate will be responsible for performing business requirements, analysis, design, configuration, testing, and user adoption activities within the product serialization space.Key ResponsibilitiesManage relationships and liaise with FFF's supply...

  • SAP ATTP Senior Business Analyst

    5 days ago

    Temecula, California, United States FFF Enterprises Full time

    Job Title: SAP ATTP Senior Business AnalystFFF Enterprises is seeking a highly skilled SAP ATTP Senior Business Analyst to join our SAP ERP Team. As a key member of our team, you will be responsible for performing business requirements, analysis, design, configuration, testing, and user adoption activities within the product serialization space.Key...

  • SAP Business Intelligence Analyst

    1 week ago

    Temecula, California, United States FFF Enterprises Full time

    Job Title: SAP Business Intelligence AnalystWe are seeking a highly skilled SAP Business Intelligence Analyst to join our team at FFF Enterprises. As a key member of our organization, you will be responsible for advancing the research and analytic needs of our business leaders and users.Key Responsibilities:Develop complex data analysis, methodologies, and...

  • Product Surveillance Analyst

    3 weeks ago

    temecula, United States Intellectt Inc Full time

    Role: Product Surveillance AnalystLocation: Temecula, CA - 92591Duration: 12 MonthsExperience: 0 - 2 yearsSkills: Related experience in post market surveillance in a Medical Device or Pharmaceutical Industry preferred. Education: Four-year degree, preferably in the healthcare or science fields; or 2-year degree and relevant experience supporting complaint...

  • Product Surveillance Analyst

    4 weeks ago

    temecula, United States Intellectt Inc Full time

    Role: Product Surveillance AnalystLocation: Temecula, CA - 92591Duration: 12 MonthsExperience: 0 - 2 yearsSkills: Related experience in post market surveillance in a Medical Device or Pharmaceutical Industry preferred. Education: Four-year degree, preferably in the healthcare or science fields; or 2-year degree and relevant experience supporting complaint...

  • Product Surveillance Analyst

    4 weeks ago

    Temecula, United States Intellectt Inc Full time

    Role: Product Surveillance AnalystLocation: Temecula, CA - 92591Duration: 12 MonthsExperience: 0 - 2 yearsSkills: Related experience in post market surveillance in a Medical Device or Pharmaceutical Industry preferred. Education: Four-year degree, preferably in the healthcare or science fields; or 2-year degree and relevant experience supporting complaint...

  • Administrative Support Specialist

    2 days ago

    Temecula, California, United States Blue Star Partners LLC Full time

    Job SummaryWe are seeking a highly skilled Administrative Assistant III to provide exceptional support to our department managers and their staffs. The ideal candidate will possess strong clerical skills, high-level secretarial experience, and the ability to work with minimal supervision.Key ResponsibilitiesProvide comprehensive clerical support to...

  • Senior Compensation Analyst

    1 week ago

    Temecula, California, United States UHS Full time

    About the RoleWe are seeking a highly skilled Senior Compensation Analyst to join our team at Southwest Healthcare in Temecula, CA. As a key member of our Regional office, you will be responsible for developing and implementing compensation strategies, wage surveys, and market studies for the Southern California Region.Key ResponsibilitiesUtilize market data...

  • Behavioral Support Specialist

    3 weeks ago

    Temecula, California, United States Toward Maximum Independence Full time

    Position OverviewContract Behavioral Consultant (PsyD, LCSW, LMFT, or BCBA)Employment Type: Part-TimeCompensation: $60 per hourService Area: Temecula and Inland EmpireClient Engagement: 10 hours per client monthly; flexibility in case selection; currently available for 4 clients with immediate needs.Schedule: Customize your working hours from Monday to...

  • Senior Inventory Financial Analyst

    4 weeks ago

    Temecula, California, United States Vaco Full time

    About Vaco: Vaco specializes in providing expert consulting, permanent placement, executive search, and strategic staffing solutions for organizations globally, focusing on accounting, finance, operations, administration, and more. As a leading talent solutions firm, Vaco connects individuals with their ideal career opportunities while assisting top...

  • Behavioral Support Specialist

    4 weeks ago

    Temecula, California, United States Toward Maximum Independence Full time

    Position OverviewContract Behavioral Consultant (PsyD, LCSW, LMFT, or BCBA)Employment Type: Part-TimeCompensation: $60 per hourService Area: Temecula and Inland EmpireClient Engagement: 10 hours per client monthly; flexibility in case selection; currently 4 clients requiring immediate assistanceSchedule: Customize your working hours from Monday to...

  • Behavioral Support Specialist

    4 weeks ago

    Temecula, California, United States Toward Maximum Independence Full time

    Position OverviewContract Behavioral Consultant (PsyD, LCSW, LMFT, or BCBA)Employment Type: Part-TimeCompensation: $60 per hourService Area: Temecula and Inland EmpireClient Engagement: 10 hours per client monthly; flexibility in case selection; currently available for 4 clients in urgent needScheduling: Flexible hours available Monday through FridayToward...

  • IT Desktop Support Technician

    4 weeks ago

    Temecula, United States Sky Systems, Inc. Full time

    Job DescriptionJob DescriptionIT Desktop Support EngineerRequirements:Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security complianceHands on...

Software Support Analyst

4 months ago

Temecula, United States Applied Statistics & Management Inc. Full time
Job DescriptionJob Description

Who We Are
We are an industry-leading and award-winning, cloud-based software solution used by healthcare organizations to achieve their practitioner credentialing, privileging, and performance management goals.  We have several thousand customers (healthcare organizations) worldwide; ranging from small community hospitals to large health systems. 

Applied Statistics and Management, Inc. (ASM) started locally in Temecula, California and has been in business since 1982 - under the same ownership. We continue to experience healthy growth due to our innovative, user-friendly and competitive solutions and remain industry-leading due to our incredible team of professionals with similar goals We are known for our Customer Service, Software Implementation, Customer Training and of course our offered variety of Credentialing and Healthcare Quality product modules and solutions.

We are seeking qualified, energetic and result-oriented team members to join our current team.  Ideal candidates should be people looking for a long-term position in a stable company.  You will be involved in cloud computing, software as a service (SaaS), data analytics, compliance, data exchange and customer support/service and we want you to feel as passionate about these things as we are

Job Description
We’re looking for positive-energetic, professional, motivated and reliable team members to join our wonderful team As an Application Analyst, you will be at the heart of the customer experience and we want you to feel inspired by your role and team, so your clients feel inspired by you and our solutions

Someone successful in this role is self-motivated, resourceful, and has the ability to sustain a high level of energy, focus, and professionalism, while providing a personal experience to our customers. Tier I agents are responsible for advocating for and supporting clients via timely, accurate and professional communication methods. Qualified individuals should have the ability to multitask – concisely documenting tickets while on an active phone call, as well as the ability to quickly comprehend a client’s inquiry and respond appropriately. They are required to achieve and maintain deep product knowledge, possess the ability to properly prioritize a ticket queue and accurately document and report issues to internal technical teams.

Does this sound like you or something you’d like to do? We’d love to meet you

Responsibilities + Skills

  • Excellent written communications, positive verbal energy/phone presence, and reliable with follow through - all in effort to respond quickly and accurately to client inquires (via telephone and email) and/or with other departments to assess client needs
  • The ability to multi-task or task-switch efficiently in effort to prioritize and manage a ticket queue – this includes concisely documenting tickets (illustrating the reason for a client’s inquiry as well as the current progress of the ticket’s resolution) while on an active phone call or in between phone calls
  • The ability to understand and take action based on the needs of different inquiry types (problems, questions, etc.), ticket priorities (urgent, high, normal, etc.) and on varying ASM products/modules
  • A quick and/or communicative learner to ensure solid product comprehension and product knowledge
  • The ability to self-assess current workload and either self-adjust or communicate effectively with management to prioritize the needs of the customer
  • Strong comprehension skills to effectively document concise descriptions of questions, issues or full issue-to-resolution summaries on all tickets.
  • Strong troubleshoot skills to accurately assess and escalate issues suspected to be related to software function and/or performance and effectively escalate to internal technical teams
  • The ability to adapt to new processes and workflow adjustments to ensure a successful team and client experience
  • Strong knowledge of standard operating systems, Microsoft Suite (Word, Excel, etc.), Adobe PDF, ticketing software (desirable), etc.
  • Ability to be a reliable team member and maintain a health work/life balance (by proactively scheduling time off as needed)

Desirable Experience and Education
  • 2+ years in a Customer Service role or Call Center environment
  • Knowledge of relational databases
  • Medical Staff Services experience (not required)
  • CPCS and/or CPMSM desired (not required)
Role Details and Benefits
  • Full-Time In-Office Position
    •  Monday through Friday
      • Probationary Period Shift: 8:30am to 5:00pm – first 90 days
      • Permanent Shift Options (after probationary period): 5:00am to 1:30pm, 6:30am to 3:00pm or 8:30am to 5:00pm
  • Incredible Colleagues
  • Supportive Management
  • Partial Remote (Hybrid) Option
    • Available after the probationary period
    • Is granted (and maintained) based on performance.
    • Currently we allow for up to 2 remote days per week, with required full-team days to encourage and support a team atmosphere and collaboration
  • Growth Opportunities
    • The Tier I group is often the ‘picking grounds’ for internal promotions or to fill openings in other departments, due to the skillset and product knowledge earned in the Tier I role.
  • Frequent department potlucks and lunches
  • While uncommon, this position may require domestic and international travel.
  • Successful candidates will be subject to a criminal background check.
  • Company Benefits
    • A competitive PTO structure (non-accrual – granted immediately after probationary period)
    • 100% Medical, Dental and Vision coverage for all employees
      • Several Medical Coverage options available to choose from (free and at cost)
      • Potential partial coverage for dependents too (based on the plan chosen)
    • Several supplemental benefit options (hospital confinement, accident insurance, disability, cancer insurance, etc.)
    • FSA (Flexible Spending Account)
    • DCFSA (Dependent Care Flexible Spending Account)
    • 401k
    • Weekly Company Lunches
    • Company "All-In" Days
    • Summer + Holiday Parties

Interview Process
  1. Resume + Cover Letter
  2. Interview(s)
    • 1st: Written Format
      • 1-3 questions/scenarios sent and replied to via email (ChatGPT is highly discouraged).
      • Qualified applicants will move to the next round of interviews.
    • 2nd: Screening Call
      • A quick 10-minute video call to discuss high-level work experience, job qualifications and role details.
      • Qualified applicants will move to the next round of interviews.
    • 3rd: In-Person Interview
      • Generally these interviews are 30 minutes long in-person with the Department Director and/or Department Management.
      • On rare occasions, we may require an additional (2nd) in-person interview with Upper Leadership and/or peers to help make final decisions.
      • If selected, qualified applicants will move to the preliminary offer stage.
  3. Preliminary Offers
  4. Official Offers
  5. Onboarding

Comparable Roles: 
Helpdesk Technician, Technical Support Representative, Customer Support Specialist, Service Desk Analyst, IT Support Technician, Application Analyst, Customer Care Technician, Contact Center Technician, Customer Service Technician, Client Support Specialist, Call Center Support Agent, Helpdesk Support Analyst, Software Support, etc.

Powered by JazzHR

GA6Uhj08BO