IT Desktop Support Technician

2 weeks ago


Temecula, United States Sky Systems, Inc. Full time
Job DescriptionJob Description

IT Desktop Support Engineer

Requirements:

  • Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance
  • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. 
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
  • Experience with Anti-spyware and Anti-virus software.
  • Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under ‘Smart Hands’ capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
  • Good written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on-time.
  • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
  • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
  • Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc),
  • Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.

Non-Technical

  • Good Customer management skills.
  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Self-driven and result-oriented.
  • Passionate about the work

Good to have

  • Basic understanding and troubleshooting of Apple devices and app


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