Technical Support Analyst

2 weeks ago

Temecula, United States Techlink Systems Full time $36 - $50
Job DescriptionJob Description

Job Title: Client Services Technical Support Analyst
Location: Universal City, CA (Onsite)
Pay rate: $ 36-50 an hour
Benefits: Medical, Dental, and Vision coverage
Contract Duration: 3 months (possibility of extension/being permanent)
Work Hours: M- F 9 am-6 pm.

Universal Studios Hollywood Theme Park

  • The Technical Support Analyst serves on a Client Services team that is aligned with our Universal Studios Hollywood Theme Park business and handles the day-to-day fulfillment of computer and mobile device tickets and related projects.
  • Specific responsibilities:
  • Provide end-user workplace support including issue troubleshooting and resolution, upgrades and patches, new software installations, and general Q&A across PC, Macs, Smartphones, Tablets, and Peripherals.
  • Install new workplace devices for end users including PC, Macs, Peripherals, smartphones, tablets, etc.
  • Research workplace solutions where standard offerings are not available and escalate/collaborate with the Technical Lead for approval.
  • Assist with office moves; computer and peripheral disconnect and reconnect. Discuss and prioritize office moves with the Client Services Manager
  • Escalate high-priority and complex tickets to the Technical Lead and/or Client Services Manager. Act as liaison between client and Subject Matter Expert until a ticket is closed.
  • Conduct PC refresh for Windows and Mac hardware:
    • Complete pre-site surveys, identify requirements for any hardware or software procurement
    • Image, configure, and install replacement computers
    • Update asset management for all deployed and decommissioned equipment
    • Ensure the retired device is encrypted and ready for disposal
  • Due to the nature of the Theme Park business, this position requires team members to share in a schedule rotation of working on all major holidays, weekends, early mornings, and late nights.
  • Lift 50 pounds or more.
  • Work indoors and outdoors in all weather and temperature conditions
  • Since this position will be supporting the Universal Studios Hollywood Theme Park, CityWalk, and offsite facilities, walking and driving to various locations on lot and off lot is a normal part of our daily support model.

Qualifications/Requirements:

  • Minimum 5 years recent experience providing Level 2 direct end-user support for a Fortune 500 company in a Microsoft Windows and Apple Macintosh environment
  • Good knowledge of LAN/WAN protocols and configuration requirements
  • Strong knowledge of Windows and Mac OS.
  • Strong knowledge of iPhone/iPad, Android mobile devices

Desired Characteristics - Core Values:

  • Integrity: Do the right thing and treat people right
  • Creativity: The environment and resources to dream new dreams
  • Teamwork: We're smarter and more dynamic together
  • Pioneering Spirit: The drive to invent the future
  • Ownership: Act like an owner, not a renter
Company DescriptionOverview

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries.

The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing.

We look forward to our partnership with youCompany DescriptionOverview\r
\r
TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r
\r
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r
\r
We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. \r
\r
The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. \r
\r
We look forward to our partnership with you

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