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Member Engagement Specialist
3 months ago
Member Engagement Specialist
Lakeshore Sport & Fitness is Chicago's #1 destination for sport and fitness. We are a diverse community of like-minded people who participate in social, instructional and competitive sporting activities; and who seek to improve and enhance our lives by achieving levels of personal fitness.
Do you love how it feels to encourage others? As a Member Engagement Specialist, you help create the energy and excitement around Fitness products, providing the right solutions and getting them into a healthier way of life. You understand that Fitness Club is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. And with the support of your club team members, you match those needs with the right fitness regime for them. Every day is an opportunity for you to turn another Fitness Club visitor into a loyal Fitness customer.
In this role, you could work full-time with some mornings, nights and weekends involved.
Key Qualifications
- Strong interest in health and fitness with the ability to learn and discuss current and existing workouts from innovative Group Fitness Classes, Rock Climbing, Squash and Children’s programming.
- You must be able to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
- Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.
Description
As a Member Engagement Specialist, you’re highly skilled at uncovering customers’ needs, then following through with customized solutions. Not only are you the first-person customers meet when they enter the club, but you’re also the person who guides them — advising, selling, and even setting up their new memberships. You perform other roles within the club too, whether it’s helping maintain the club’s appearance or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall club performance. You’re proud to represent Lakeshore Sport & Fitness, and you get great satisfaction from helping customers develop relationships and achieve goals.
Additional Requirements
- You're passionate about Fitness and eager to share that passion with others.
- You're willing to learn and embrace the guidelines behind Fitness's unique style of service.
- You have strong people skills-you're approachable, a good listener, and empathetic.
- You’ll need to be flexible with your schedule. Your work hours will be based on the needs of the business.
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