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Operations Manager

1 month ago

Olive Branch, United States Nice North America LLC Full time
Job DescriptionJob Description

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Summary:

The Operations Manager oversees daily warehouse activities, focusing on labor scheduling, supervision, and efficient use of space and equipment. Key responsibilities include staffing, managing warehouse operations, coordinating inbound and outbound shipments, and maintaining facility safety and sanitation.

Salary range: $85,000 to $95,000, depending on experience.

Primary Responsibilities:

  • Directing all operational aspects of assigned departments & processes.
  • Collaborates with other management staff to ensure effective communication and cooperation across all levels of the organization.
  • Planning, monitoring, and managing actual performance against operational portions of the budget; this includes, but is not limited to, proper management of departmental staffing levels and overtime.
  • Assuring the attainment of facility operational goals & objectives for assigned departments & processes through direction of staff & management of processes.
  • Support the attainment of facility operational goals & objectives for all departments & processes through collaboration.
  • Leading, coaching, mentoring, and developing supervisory staff and associates on job functions/procedures to achieve business objectives including process accuracy and personnel productivity.
  • Effective management of outbound processes and order flow to ensure timely shipment of customer orders.
  • Effective management of inbound, cycle count, and replenishment processes to ensure accuracy and availability of inventory for customer order fulfillment.
  • Monitoring and managing key metrics relating to outbound shipments including internal process accuracy and external customer order accuracy.
  • Management of assigned department activities to ensure operational aspects of policies and procedures are upheld.
  • Coordinate and lead internal audits to ensure operational aspects of policies and procedures are upheld for all departments.
  • Knowing and evaluating operational productivity goals and monitoring daily results to ensure goals are achieved.
  • Implementing process improvement programs utilizing Lean/ Six Sigma methodologies.
  • Leading operational initiatives to ensure assigned department objectives are met.
  • Coordinate and support operational initiatives to ensure all department objectives are met.
  • Aiding Sr and Executive Leadership on special projects as required.

Knowledge Skills and Abilities:

  • Minimum of 5 years of related experience with a Bachelor’s or 3 years with a Master’s degree plus 5 years of lead/supervisory experience.
  • Proven track record of effective management of people, processes, and projects is required.
  • Extensive Manhattan SCALE and NetSuite knowledge are a plus.
  • Familiarity with general WMS setup & configurations, such as pick priorities, user permissions, and work grouping are a plus.
  • Strong written communication and verbal skills.
  • Proven ability to multi-task, set project priorities, establish department/discipline goals and objectives for self and staff.
  • Computer literacy required; including advanced skills in Microsoft applications (i.e. Excel, Word, PPT, etc.).
  • Previous experience managing and leading a team.
  • Strong attention to detail.
  • Positive attitude, self-motivated and eager to succeed.

Supervisory Responsibilities:

  • Lead, develop and mentor a team.
  • Interviewing, selecting, and training employees.
  • Performance evaluations.

Physical Requirements:

Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

  • Required to sit, talk or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
  • Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard.
  • Manual dexterity suitable for use of utilizing a computer.
  • Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting.
  • Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation.
  • Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation.
  • Light to moderate lifting.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be comfortable working in an office environment to include moderate noise levels.
  • The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.

Disclaimer: The above statements reflect the general details considered necessary to decide the principal functions of the job identified, and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.