Operations Manager for Quality Assurance

2 weeks ago

Olive Branch, United States Nice North America LLC Full time
Job Overview

Join Nice North America, a prominent subsidiary of Nice S.p.A., an Italian multinational at the forefront of Home and Building Automation. Our mission is to create A World Without Barriers, providing innovative solutions for smart home management, security, and automation.

Located in Carlsbad, CA, Nice is dedicated to fostering innovation that improves daily life. Our collaborative environment encourages continuous learning and professional development, allowing you to work alongside talented individuals to create pioneering solutions. As a global leader, we also provide award-winning sales and marketing programs, technical support, and training to our esteemed partners.

We take pride in our commitment to social responsibility, supporting initiatives like the Gary Sinise Foundation R.I.S.E. program, which aids wounded veterans and their families through specially adapted smart homes.

Position Summary: The Quality Operations Manager will oversee the daily functions of the Value Added Services (VAS) team, including labor scheduling, supervision, and the effective use of resources. This role is crucial in ensuring that the quality of products shipped meets or surpasses customer expectations, adhering to established quality standards.

Compensation: Competitive salary range of $85,000 to $95,000, commensurate with experience.

Key Responsibilities:

  • Manage all operational aspects of designated VAS departments and processes.
  • Collaborate with management to ensure effective communication and cooperation across the organization.
  • Monitor and manage departmental performance against budgetary goals, including staffing and overtime management.
  • Guide staff to achieve operational goals and objectives within assigned departments.
  • Support the achievement of operational objectives through teamwork and collaboration.
  • Lead, mentor, and develop supervisory staff and team members to meet business objectives.
  • Review and enhance procedures and work instructions to ensure quality standards are met.
  • Maintain the site's Control Documents binder.
  • Ensure employee training on new or updated procedures.
  • Lead internal and external audits.
  • Oversee the Corrective and Preventive Action (CAPA) process.
  • Coordinate the processing of nonconforming products.
  • Work closely with the VAS team to deliver high-quality products.
  • Manage the rework process, ensuring quality controls are implemented effectively.
  • Report on the status of quality projects and escalate production quality issues as necessary.
  • Implement and uphold departmental policies and standards.
  • Undertake project-based assignments as required.

Qualifications:

  • At least 5 years of relevant experience, with a bachelor's degree, or 3 years with a master's degree plus 5 years of supervisory experience.
  • Minimum of 5 years in a quality role, with prior experience in ISO certified environments.

Skills and Competencies:

  • Demonstrated success in managing people, processes, and projects.
  • Familiarity with Manhattan SCALE and NetSuite is advantageous.
  • Understanding of WMS setup and configurations is a plus.
  • Strong written and verbal communication skills.
  • Ability to prioritize tasks and set goals for self and team.
  • Proficient in Microsoft Office applications.
  • Experience in team management and leadership.
  • Attention to detail is essential.
  • Strong communication skills across all organizational levels.
  • Experience in employee selection, training, and performance evaluation.

Supervisory Duties:

  • Lead and develop a team.
  • Conduct interviews and training for new employees.
  • Perform performance evaluations.

Physical Requirements:

This role requires minimal physical demands, with reasonable accommodations available for individuals with disabilities.

  • Ability to sit, talk, or hear; frequent use of hands; occasional standing, walking, and reaching.

Working Environment: The characteristics of the work environment are typical of an office setting, with moderate noise levels and controlled temperatures.

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As innovators, we embrace a mindset of openness, exploring possibilities and expanding our perspectives in an inclusive manner.

Disclaimer:

The above statements reflect the essential functions of the job and are not intended to be an exhaustive list of all responsibilities that may be assigned.

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