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Quality Operations Manager

3 months ago

Olive Branch, United States Nice North America LLC Full time
Job DescriptionJob Description

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Summary: The Quality Operations Manager is responsible for directing the daily activities of the VAS team, including labor scheduling, supervision, proper utilization of space, equipment, and manpower. The Quality Operations Manager is responsible for all aspects of quality daily to ensure the integrity of the product being shipped meets or exceeds the customer’s expectations. The position follows the Carlsbad’s Quality Department QSIs for its functionally and quality Projects.

Salary range: $85,000 to $95,000, depending on experience.

Primary Responsibilities:

  • Direct all operational aspects of assigned VAS departments & processes
  • Collaborate with other management staff to ensure effective communication and cooperation across all levels of the organization
  • Plan, monitor, and manage actual performance against operational portions of the budget; this includes, but is not limited to, proper management of departmental staffing levels and overtime
  • Assure the attainment of VAS operational goals & objectives for assigned departments & processes through direction of staff & management of processes
  • Support and maintain the attainment of VAS operational goals & objectives for all departments & processes through collaboration
  • Lead, coach, mentor, and develop supervisory staff and associates on job functions/procedures to achieve business objectives including process accuracy and personnel productivity
  • Review procedures and work instructions to ensure the adequate quality checks are in place to meet or exceed customer expectations
  • Maintain the “Control Documents” binder for the site
  • Verify the employees have been trained on new or updated controlled procedures and work instructions
  • Lead the internal or external audits of the site
  • Lead the CAPA process for the site
  • Coordinate of nonconforming products processing and logs for the site (including RMA / RPA related activities)
  • Work as a key member of Value Added Services team to deliver the highest level of a quality product to meet and/or exceed the customer expectations
  • Manage the product “rework” process by making sure that “quality tests/controls” (if any) are performed properly, the employee related training records are maintained, the reworked materials are correctly released, and the record of quality controls are properly saved
  • Report the status of quality projects to concerned parties, and immediately report production quality issues to the management
  • Implements and maintains department policies and standards
  • Project based assignments as requested

Qualifications:

  • Minimum of 5 years of related experience with a bachelor’s or 3 years with a Master’s degree plus 5 years of lead/supervisory experience.
  • 5 years minimum experience in the field, prior experience as a lead in an ISO certified (ISO 9001 or ISO 13485) manufacturing operations.

Knowledge, Skills and Abilities:

  • Proven track record of effective management of people, processes, and projects is required.
  • Extensive Manhattan SCALE and NetSuite knowledge are a plus.
  • Familiarity with general WMS setup & configurations, such as pick priorities, user permissions, and work grouping are a plus.
  • Strong written communication and verbal skills.
  • Proven ability to multi-task, set project priorities, establish department/discipline goals and objectives for self and staff.
  • Computer literacy required; including advanced skills in Microsoft applications (i.e. Excel, Word, PPT, etc.).
  • Previous experience managing and leading a team.
  • Previous experience managing and leading a team
  • Strong attention to detail.
  • Required to have a strong comfort-level communicating throughout all levels of the organization
  • Understand, support, and execute all work according to the established procedures of the organization
  • Interviewing, selecting, and training employees and handling performance evaluations
  • Proven ability to multi-task, set project priorities, goals and objectives for self and staff
  • Ability to effectively & professionally communicate with co-workers, customers and vendors

Supervisory Responsibilities:

  • Lead, develop and mentor a team.
  • Interviewing, selecting, and training employees.
  • Performance evaluations.

Physical Requirements:

Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made

to enable the individuals with disabilities to perform the essential functions.

  • Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand,

walk, reach with hands and arms, stoop, kneel, crouch, or crawl

  • Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard
  • Manual dexterity suitable for use of utilizing a computer
  • Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting
  • Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation
  • Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation
  • Light to moderate lifting

Working Conditions: The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

  • Must be comfortable working in an office environment to include moderate noise levels
  • The working area is primarily in an open office setting with reasonable lighting and controlled temperatures

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Disclaimer:

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.