Guest Services Supervisor

3 months ago

Charlotte, United States U S National Whitewater Center Full time
Job DescriptionJob Description

The Guest Services Supervisor at the Whitewater Center (Whitewater) assists in leading the team of front-line staff responsible for consistently creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests during the pass sales process, equipment rentals, and the Outfitters retail store. The ability to train and coach staff is critical to the success of this role, as is effective problem solving and strategic thinking. This position is an on-site, full-time, hourly role that reports directly to the Guest Services Manager.

Responsibilities

  • Responsible for the daily operations of the Guest Services department including opening and closing procedures.
  • Responsible for ensuring that the team maintains high communication standards and provides excellent guest service.
  • Train, coach, supervise, and advise on scheduling for all employees.
  • Primarily field-focused leadership to maintain efficiency and productivity at Guest Service locations.
  • Maintain up-to-date skill sets and abilities in activity policies and procedures and provide support as necessary.
  • Other duties as assigned.

Requirements

  • Strong leadership, public speaking, and collaboration skills.
  • Problem-solving mindset, with a desire to provide a positive guest experience.
  • Excellent customer service and communication skills.
  • Ability to think critically and make decisions independently.
  • Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

  • Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
  • Must be able to lift and carry at least 50 pounds.
  • Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
  • Must be able to safely self-transport over uneven terrain or in a confined space.
  • Must be able to work in shared spaces with other employees and customers.
  • All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

  • Access to Whitewater Center's pass activities
  • Staff discount program and pro deals
  • Health, Dental, Vision, FSA
  • 401(k)

Overview of Department

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

  • Guest Services Supervisor

    2 weeks ago

    Charlotte, North Carolina, United States StepStone Hospitality Inc. Full time

    Job OverviewWe are seeking a dynamic and skilled Guest Services Supervisor to lead our front desk operations at StepStone Hospitality Inc. The ideal candidate will possess a strong background in hotel management and thrive in a high-energy environment.Key Responsibilities:Ensure exceptional quality of guest service standards.Meet financial targets while...

  • Guest Services Supervisor

    1 week ago

    Charlotte, North Carolina, United States Sonesta International Hotels Full time

    Job Overview The Guest Services Supervisor plays a crucial role in fostering a welcoming atmosphere at Sonesta International Hotels. This position emphasizes the importance of creating memorable experiences for both guests and team members while striving for operational excellence. Key Responsibilities: Uphold the standards of Sonesta Service in every...

  • Hospitality Manager

    3 days ago

    Charlotte, North Carolina, United States Topgolf Full time

    Job SummaryWe are seeking a highly skilled Hospitality Manager to join our team at Topgolf. As a key member of our management team, you will be responsible for leading our Guest Service Supervisors to deliver exceptional service to our guests.Key ResponsibilitiesTeam Leadership: Supervise and motivate a team of Guest Service Supervisors to provide...

  • Hospitality Manager

    3 days ago

    Charlotte, North Carolina, United States Topgolf Full time

    Job SummaryWe are seeking a highly skilled Hospitality Manager to join our team at Topgolf. As a key member of our management team, you will be responsible for leading our Guest Service Supervisors to deliver exceptional service to our guests.Key ResponsibilitiesTeam Leadership: Supervise and motivate a team of Guest Service Supervisors to provide...

  • Guest Services Supervisor

    2 weeks ago

    Charlotte, North Carolina, United States NFC Amenity Management Full time

    Position OverviewNFC Amenity Management is recognized as the leading provider of upscale amenity services for both residential and commercial properties across the nation, boasting a diverse portfolio that includes over 350 prestigious brands in luxury residences and hotels throughout 30 markets in the United States.Your Role as a Site Supervisor...As a Site...

  • Senior Guest Service Supervisor

    2 weeks ago

    Charlotte, North Carolina, United States Fernwood Tavern Full time

    Position Overview:As the Lead Guest Service Agent at Fernwood Tavern, you will play a pivotal role in ensuring an exceptional dining experience for our guests. Your leadership will guide the service team in delivering outstanding hospitality and maintaining high standards of service.Key Responsibilities: Direct and oversee the activities of the service...

  • Senior Guest Service Supervisor

    2 weeks ago

    Charlotte, North Carolina, United States Fernwood Tavern Full time

    Position Overview:As a key member of the hospitality team at Fernwood Tavern, the Lead Guest Service Agent plays a vital role in ensuring exceptional guest experiences. This position involves overseeing the service team and maintaining high standards of customer satisfaction.Key Responsibilities: Direct and manage the activities of the service staff,...

  • Senior Guest Service Supervisor

    2 weeks ago

    Charlotte, North Carolina, United States Fernwood Tavern Full time

    Position Overview:The Lead Guest Service Agent plays a pivotal role in ensuring exceptional service delivery at Fernwood Tavern. This position involves leading a dedicated service team and fostering an environment that prioritizes guest satisfaction.Key Responsibilities: Direct and oversee the activities of the service team, which includes servers,...

  • Guest Services Operations Lead

    2 weeks ago

    Charlotte, North Carolina, United States Marriott International Inc Full time

    Position Overview: As a key member of the Rooms & Guest Services Operations team, you will be responsible for overseeing front desk activities and ensuring exceptional service delivery to all guests. Compensation: $18.00/hour, Full Time, Open AvailabilityKey Responsibilities: - Execute designated cashier and closing reports within the system. - Review shift...

  • Guest Services Manager

    1 week ago

    Charlotte, North Carolina, United States Primo Investments LLC Full time

    Job OverviewPosition Summary:The Front Desk Supervisor is tasked with overseeing the daily operations of the hotel’s front desk while ensuring adherence to company standards regarding quality, cleanliness, guest satisfaction, and safety. This role involves managing operational costs within budgetary constraints, addressing and resolving guest complaints,...

  • Guest Services Operations Leader

    2 weeks ago

    Charlotte, North Carolina, United States Marriott International Inc Full time

    Compensation: $18.00/hour, Full-Time, Flexible Availability Job Category: Rooms & Guest Services Operations Position Type: Non-Management POSITION OVERVIEW Responsible for completing assigned cashier and closing reports within the computer system. Review shift logs and daily memos, documenting relevant information as necessary. Collaborate with various...

  • Parking Attendant

    5 days ago

    Charlotte, North Carolina, United States Live Nation Entertainment Full time

    About the RoleThe Fillmore Charlotte is seeking a skilled Parking Attendant to provide exceptional guest experience and ensure smooth parking operations. As a key member of our team, you will be responsible for guiding guests to designated parking areas, maintaining parking spaces, and providing excellent customer service.Key ResponsibilitiesEnsure parking...

  • Guest Services Representative

    3 months ago

    Charlotte, United States Hendrick Automotive Group Full time

    Mercedes-Benz of NorthlakeLocation: 10725 Northlake Auto Plaza Blvd, Charlotte, North Carolina 28269 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Essential Duties and...

  • Guest Services Representative

    3 weeks ago

    Charlotte, United States Hendrick Automotive Group Full time

    Hendrick Lexus CharlotteLocation: 6025 E. Independence Blvd, Charlotte, North Carolina 28212 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory...

  • Guest Service Representative

    3 days ago

    Charlotte, North Carolina, United States Hyatt House CharlotteCenter City Full time

    Job Summary:The Guest Service Agent is a key member of the Hyatt House Charlotte/Center City team, responsible for delivering exceptional guest experiences. As a Guest Service Agent, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their stay.Key Responsibilities:Check in and check out...

  • Guest Service Representative

    5 days ago

    Charlotte, North Carolina, United States Hyatt House CharlotteCenter City Full time

    Job SummaryThe Guest Service Agent is a key member of the Hyatt House Charlotte/Center City team, responsible for ensuring a seamless and enjoyable experience for our guests. As a Guest Service Agent, you will be the first point of contact for our guests, handling check-ins, check-outs, and providing exceptional customer service.Key ResponsibilitiesProvide...

  • Guest Service Representative

    2 weeks ago

    Charlotte, United States Fairfield Inn & Suites Full time

    Job Summary: The Guest Service Representative at Fairfield Inn & Suites - Charlotte University Research Park is a vital team member responsible for providing exceptional customer service to all hotel guests. This individual will ensure that guests have a positive experience during their stay and will handle any guest concerns or requests with professionalism...

  • Guest Service Representative

    2 months ago

    Charlotte, United States White Lodging Full time

    **Guest Service Representative** **Job Description** Summary: The GSR I completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service. Responsibilities * Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations....

  • Guest Services Representative

    1 week ago

    Charlotte, North Carolina, United States ABC Investments and Management Company Full time

    Exciting Opportunity at a New HotelPosition: Front Desk AgentAs a Front Desk Agent, you will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. Your role is crucial in providing exceptional service and support to enhance guest satisfaction.Key...

  • Guest Services Representative

    3 months ago

    Charlotte, United States U S National Whitewater Center Full time

    Job DescriptionJob DescriptionThe Guest Services Representative at the Whitewater Center is responsible for creating a friendly and welcoming atmosphere for all guests. The Guest Services Representative must provide guests with guidance to best match our products and services with the needs of the guest. The Guest Services Representative is an on-site,...