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Guest Service Representative

2 months ago

Charlotte, United States Fairfield Inn & Suites Full time

Job Summary:
The Guest Service Representative at Fairfield Inn & Suites - Charlotte University Research Park is a vital team member responsible for providing exceptional customer service to all hotel guests. This individual will ensure that guests have a positive experience during their stay and will handle any guest concerns or requests with professionalism and efficiency. This is a full-time position on the 3pm - 11pm shift, individual contributor role with a competitive salary and benefits package located in Charlotte, North Carolina.

Compensation & Benefits:
This position offers a competitive hourly salary of $15 to $16 per hour, paid biweekly. In addition to salary, employees can take advantage of a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and opportunities for career growth within our hotel and the Marriott International brand.

Responsibilities:
- Greet and check-in guests in a friendly and welcoming manner
- Answer phone calls and respond to inquiries from current or potential guests
- Address any guest concerns, requests, or issues in a timely and efficient manner
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
- Assist with room reservations and make recommendations for local attractions and events
- Collaborate with other hotel staff to ensure a smooth and enjoyable guest experience
- Follow hotel policies and procedures at all times to ensure guest safety and satisfaction
- Provide exceptional customer service and strive to exceed guest expectations

Requirements:
- High school diploma or equivalent
- Prior customer service experience, preferably in the hospitality industry
- Strong communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Proficient in computer systems and software, such as Microsoft Office and hotel reservation software
- Flexibility to work weekends and holidays as needed

EEOC Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.