Current jobs related to Customer Service Representative - Schaumburg - Innovation Group North America

  • Customer Service Representative

    4 days ago

    Schaumburg, Illinois, United States Mr. Rooter Full time

    Customer Service RepresentativeAt Mr. Rooter, we're looking for a skilled Customer Service Representative to join our team. As a key member of our service team, you'll be responsible for handling incoming calls and scheduling service calls to meet customer requirements.Key Responsibilities:Receive incoming calls in a professional and courteous...

  • Customer Service Representative

    1 week ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    {"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Central Garden & Pet, you will be responsible for delivering exceptional customer service to our valued clients. Your primary focus will be on coordinating order fulfillment, resolving customer complaints, and providing sales support to...

  • Customer Service Representative

    4 days ago

    Schaumburg, Illinois, United States Beacon Hill Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Beacon Hill. As a key member of our customer-facing team, you will be responsible for providing exceptional customer experiences, resolving issues, and exceeding customer expectations.Key Responsibilities:Assist customers with inquiries,...

  • Customer Service Representative

    1 week ago

    Schaumburg, Illinois, United States TEKsystems Full time

    {"title": "Customer Service Representative", "description": "About the Role:We are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a key member of our Customer Support team, you will play a critical role in providing exceptional customer service to our clients and their drivers.Key Responsibilities:- Assist with...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, Illinois, United States Summit Interconnect Full time

    Job Title: Customer Service Representative **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at Summit Interconnect. As a key member of our sales team, you will be responsible for coordinating sales quotes, providing administrative customer service, and acting as a liaison with assigned...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, Illinois, United States VCA Animal Hospitals Full time

    {"title": "Customer Service Representative", "content": "Join Our Team at VCA Schaumburg Animal HospitalWe are a multi-doctor practice in Schaumburg, Illinois, located outside of Chicago in the booming Golden Corridor. Our hospital has been a part of the community for over 30 years, known for our customer service, compassion, and quality medical care.We are...

  • Customer Service Representative

    1 day ago

    Schaumburg, Illinois, United States Bridge Technologies and Solutions Full time

    Job SummaryWe are seeking a skilled Call Center Representative to join our team at Bridge Technologies and Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our insurance clients through phone and email interactions.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a...

  • Customer Service Representative

    1 week ago

    Schaumburg, Illinois, United States Marriott Schaumburg Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Marriott Schaumburg. As a key member of our front office operations, you will be responsible for providing exceptional service to our guests and internal stakeholders.Key Responsibilities:Respond to incoming calls in a timely and friendly...

  • Customer Service Representative

    2 days ago

    Schaumburg, Illinois, United States Familia Dental Full time

    About the RoleFamilia Dental is seeking a highly skilled and customer-focused Call Center Representative to join our team at our corporate headquarters in Schaumburg, IL.This is an exciting opportunity to work in a fast-paced call center environment, providing exceptional customer service to patients and families.As a Call Center Representative, you will be...

  • Customer Service Representative

    3 weeks ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Central Garden & Pet. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our valued clients.Key ResponsibilitiesCoordinate resources to ensure successful order fulfillment from receipt to customer...

  • Customer Service Representative

    5 days ago

    Schaumburg, Illinois, United States Lennar Homes Full time

    Job OverviewCustomer Care RepresentativeLennar Homes is seeking a skilled Customer Care Representative to join our team. As a critical link between homebuyers and trade partners, you will conduct final orientations, diagnose, schedule, and complete warranty service work. Your primary focus will be on maintaining positive homeowner relations, coordinating...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, Illinois, United States Bridge Technologies and Solutions Full time

    We are seeking a skilled Customer Service Representative to join our team at Bridge Technologies and Solutions. As a Call Center Agent, you will be responsible for providing exceptional customer service to our Insurance clients. Your primary goal will be to assist customers with their inquiries and concerns in a timely and professional manner.Key...

  • Customer Service Representative

    1 week ago

    Schaumburg, Illinois, United States Golf Rose Animal Hospital Full time

    About Golf Rose Animal HospitalGolf Rose Animal Hospital is a 24-hour emergency facility dedicated to providing exceptional care to pets and their owners. We are seeking a highly skilled and compassionate Lead Customer Service Representative to join our team.Job SummaryThe Lead Customer Service Representative is responsible for providing outstanding client...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, Illinois, United States Familia Dental Full time

    About the RoleFamilia Dental is seeking a highly skilled and customer-focused Customer Service Representative to join our team in a fast-paced call center environment. As a key member of our customer service team, you will be responsible for providing exceptional service to patients, scheduling appointments, and ensuring a positive experience for our...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, Illinois, United States Hunter Foundry Machinery Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Hunter Foundry Machinery. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate responses to their inquiries, and resolving any issues that may...

  • Customer Service Representative

    1 month ago

    Schaumburg, United States U.S. Waterproofing Full time

    Job DescriptionJob DescriptionDo you enjoy talking with people on the phone?Do you have an upbeat personality combined with the ability to remain graceful under pressure? If this sounds like you, take the next step in your career.Our Ideal CandidateWe are on the lookout for a positive, highly motivated Customer Service Representative to joinour team with a...

  • Customer Service Representative

    3 weeks ago

    Schaumburg, Illinois, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at TEKsystems. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and working closely with our internal teams to drive business growth.Key...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, Illinois, United States Brett Twitty - State Farm Agent Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesCustomer Service: Provide prompt, accurate, and friendly...

  • Customer Service Representative

    7 days ago

    Schaumburg, Illinois, United States On-Board Companies Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at On-Board Companies. As a key member of our HR Service Center, you will be responsible for managing large volumes of inbound and outbound calls in a timely manner.Key ResponsibilitiesManage inbound and outbound calls, following established scripts and...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, Illinois, United States Prismhc Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Prismhc. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer service to clients, responding to their...

Customer Service Representative

4 months ago

Schaumburg, United States Innovation Group North America Full time
Job DescriptionJob DescriptionSalary:

This is a hybrid role; 3 days in office (Schaumburg), 2 days remote. 

We have both Full-time and part-time positions available. 


About Innovation Group North America
Innovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible. Simplicity, connectivity, and collaboration guide everything we do, from our customers to our team members. Innovation Group is a growing organization with opportunities for new team members to learn about the evolving insuretech space, find efficient solutions, and chart a path forward in their career – all while enhancing their knowledge of the industry and being a key part of our organization’s success.


Associate Claims Consultant (Customer Service Representative)

The Associate Claims Consultant role is our way of introducing you to the insurance industry via the insuretech space. In this role, team members begin their career learning what it takes to provide service to those in our Fleet Division – managing the claims, repair, rental, and recovery process for our fleet clients. This customer service position serves as a launching point into a career of learning and growing with Innovation Group.


What you’ll do:

  • Promptly aid individuals who have been in a vehicle accident by serving as the primary point of contact for all inbound emergency calls.
  • Collaboratively work with other departments to quickly, efficiently, and empathetically resolve customer and/or vendor issues.
  • Utilize strong problem-solving skills with ability to come to a quick and effective resolution.
  • Arrange tows, rental vehicles, glass and collision repairs (if necessary) through our network.
  • Efficiently responding to inbound calls from vendors, clients, or drivers concerning vehicle repairs.
  • Create electronic claims based on client specific instructions from drivers via phone, email, or fax.
  • Provide clear explanation of claims process to drivers.
  • Follow up with clients, vendors, and repair facilities to ensure that repairs are conducted in a timely manner and to reduce rental car expenses for clients.


What we’re looking for:

  • A minimum of High School Diploma or equivalent
  • At least two years of customer service experience
  • Automotive experience is a plus
  • Insurance claims exposure a plus
  • Basic to intermediate computer skills and Proficiency in MS Office

 

At Innovation Group, we value the contributions of our employees. We provide a robust benefits package that includes:

  • Medical, dental, and vision insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • Flexible spending account options
  • Health and dependent care saving accounts
  • Paid time off
  • Paid sick leave
  • 9 paid holidays
  • 401(k) investment options
  • Student loan repayment plan
  • Employee assistance program