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Customer Service Representative

2 months ago

Schaumburg, Illinois, United States Lennar Homes Full time
Job Overview

Customer Care Representative

Lennar Homes is seeking a skilled Customer Care Representative to join our team. As a critical link between homebuyers and trade partners, you will conduct final orientations, diagnose, schedule, and complete warranty service work. Your primary focus will be on maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.

  • Strong communication and organizational skills are essential for this role.
  • You will be responsible for scheduling and overseeing repairs, ensuring completion within specified timeframes.
  • Maintaining service request logs and documentation of all work performed is crucial.
  • Evaluating performance of trade partners and materials, reporting back to management, is a key aspect of this position.

Your Role on the Team

As a Customer Care Representative, you will be an integral part of our team, working closely with homeowners, trade partners, and management to ensure seamless warranty service delivery. Your role will involve:

  • Scheduling and overseeing repairs to ensure timely completion.
  • Maintaining accurate records of service requests and work performed.
  • Evaluating trade partner performance and reporting back to management.
  • Participating in department meetings and emergency on-call rotation schedules.

Your Toolbox

To succeed in this role, you will need:

  • A high school diploma or equivalent is required; an Associate's degree or equivalent is preferred.
  • 1-3 years of experience in residential customer service or construction is preferred.
  • A valid driver's license with a good driving record is essential.
  • Strong communication, organizational, and time-management skills are crucial.

Life at Lennar Homes

At Lennar Homes, we value our Associates and offer a comprehensive array of benefits designed to enhance their well-being and professional growth. Our benefits include:

  • Robust health insurance plans, including Medical, Dental, and Vision coverage.
  • A 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.
  • Paid Parental Leave and an Associate Assistance Plan.
  • An Education Assistance Program and up to $30,000 in Adoption Assistance.
  • Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
  • A New Hire Referral Bonus Program and significant Home Purchase Discounts.

Physical & Office/Site Presence Requirements

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work may require occasional bending, stooping, reaching, lifting, moving, and carrying office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

Lennar Homes is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.