Technical Support Representative 1

2 weeks ago

Kent, United States Nice North America LLC Full time
Job DescriptionJob Description

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Summary:

The Technical Support Representative 1 will provide post-sales support to the customers via phone or email interactions. This is a customer facing position and requires excellent verbal communication skills. A positive and optimistic approach to helping our customers solve problems is essential to providing a good customer experience. Working closely with the rest of the Technical Support team, Engineering and Quality groups, this position provides valuable information on customer product usage for continuous improvement activities. This opening is in support of our new and existing products and their capability to network with our customers’ systems. Specifically, the HySecurity commercial gate product line.

MUST HAVE EXPERIENCE OR FAMILIARALITY WITH GATE INSTALLATION, GATE ARMS, AND RELATED COMPONENTS.

Primary Responsibilities:

  • Provides advanced technical support and assistance to customers via email, phone, and/or other remote methods.
  • Addresses and response to customer inquiries on organization products and services, including installation, operations functions, troubleshooting and maintenance.
  • Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance.
  • Documents customer interactions, including details of inquiries, complaints, comments and actions taken in CRM.
  • Review and provide feedback to the technical writing staff for new product documentation.
  • Note customer issues with the potential for product improvements and providing that information to the Engineering team.
  • Provide input to the RMA team on returns when special testing is required.
  • Perform any other related duties as required or assigned.

Qualifications:

  • Minimum 2-year degree preferred.
  • 1 or more years technical support experience preferred.
  • Experience with support of networked equipment and commercial gate operators desired
  • Spanish language capability desired.

Knowledge, Skills, and Abilities:

  • Knowledge of and ability to troubleshoot networked devices and Gate Operators
  • Experience with Commercial gate operators and/or hydraulics a Plus
  • High customer service orientation.
  • Self-directed with the ability to prioritize workload.
  • Ability to quickly learn the various products, their faults and corrections.
  • Demonstrate effective telephone communication skills.
  • Well-developed communication and analytical skills.
  • Possess the ability to read and interpret blueprints and technical specifications.
  • Electrical circuit (Low and High voltage) understanding.
  • Ability to use and instruct on the use of electrical diagnostic tools. (I.E. Voltmeter/Ohm meter)
  • Possess an aptitude for mathematical concepts and the ability to read and interpret specification sheets.
  • Demonstrate attention to detail.
  • Proficiency with Microsoft Office tools.
  • Excellent organizational skills.
  • Positive attitude, self-motivated and eager to succeed.

Physical Requirements:

Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

  • Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
  • Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard.
  • Manual dexterity suitable for use of utilizing a computer.
  • Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting.
  • Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation.
  • Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation.
  • Light to moderate lifting.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be comfortable working in an office environment to include moderate noise levels.
  • The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.

==================================================================================================

As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.

Disclaimer:

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.

  • Technical Support Specialist

    2 weeks ago

    Kent, Ohio, United States Qualityip Full time

    Job OverviewSalary: $44,000.00QualityIP stands out as a premier technology service provider in Northeast Ohio. Our primary focus is on delivering comprehensive IT department services, enabling clients to integrate our HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning teams as integral parts of their operations....

  • Technical Support Specialist

    2 weeks ago

    Kent, Ohio, United States Qualityip Full time

    Job OverviewSalary: $44,000.00QualityIP stands out as a premier technology provider in Northeast Ohio, offering comprehensive IT services that include HelpDesk Support, Cloud Solutions, Onsite Staffing, Virtual CIO, Procurement, and IT Strategy. Our collaborative approach ensures that we align the best technology solutions with the unique goals of each...

  • Technical Support Specialist

    3 days ago

    Kent, Ohio, United States IntePros Full time

    Job Summary: IntePros is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to field engineers, technicians, and product support personnel.Key Responsibilities:Technical Support: Provide technical support to engineers, technicians, and product...

  • SITECH Technical Support Specialist

    3 weeks ago

    Kent, United States Harnish Group Inc. Full time

    Technical Support Specialist - 3D Construction GPS Guidance Harnish Group Inc. is the Dealer in central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota. We are a family owned and managed company with 1,100+ employees. Our Mission is to help our customers succeed by providing premier business solutions...

  • Technical Sales Professional

    6 days ago

    Kent, Ohio, United States MGF Full time

    Job Opportunity: Technical Sales RepresentativeAbout the Role:We are seeking a highly motivated and technically skilled individual to join our team as a Technical Sales Representative. As a key member of our sales team, you will be responsible for promoting our products and services to the construction industry, managing existing business, and generating new...

  • Retail Support Member Service Representative

    4 weeks ago

    Kent, United States Sound Credit Union Full time

    Job Details Level Entry Job Location KentWA - Kent, WA Position Type Full Time Education Level High School Diploma or equivalent.   Salary Range $20.00 - $25.00 Hourly Travel Percentage Up to 50% Job Shift Monday - Friday, 1/2 Day Saturday's Job Category Business Development Description **$1,500 Sign-On Bonus!** Sound is looking for... A Retail...

  • Retail Support Member Service Representative

    4 weeks ago

    Kent, United States Sound Credit Union Full time

    Job DetailsLevel Entry Job Location KentWA - Kent, WA Position Type Full Time Education Level High School Diploma or equivalent. Salary Range $20.00 - $25.00 Hourly Travel Percentage Up to 50% Job Shift Monday - Friday, 1/2 Day Saturday's Job Category Business Development Description**$1,500 Sign-On Bonus!**Sound is looking for... A Retail Support Member...

  • Shop Tech 1

    1 month ago

    Kent, United States R W Martin & Sons Inc Full time

    Job DescriptionJob DescriptionJob titleShop Tech 1FLSA ClassificationNon-Exempt Reports toShop SupervisorDateJuly 2024Job Description The Shop Tech 1 will work with oversight of the shop supervisor performing material handling, maintaining a safe work environment while supporting the technical team with skilled assessments and repairs. Shop Tech 1 will...

  • Customer Support Representative

    2 weeks ago

    Kent, United States American Income Life AO - Massoud Vaziri Full time

    Join Our Team at Globe Life: AO as a Remote Customer Support Representative and work from anywhere! Are you an experienced and motivated individual looking to elevate your career in customer service and sales management? Look no further! We are currently seeking a dynamic candidate to join our remote team and be a driving force in our success. About Us: ...

  • Customer Support Representative

    2 weeks ago

    Kent, United States American Income Life AO - Massoud Vaziri Full time

    Join Our Team at Globe Life: AO as a Remote Customer Support Representative and work from anywhere! Are you an experienced and motivated individual looking to elevate your career in customer service and sales management? Look no further! We are currently seeking a dynamic candidate to join our remote team and be a driving force in our success. About Us: We...

  • Customer Service Representative

    4 weeks ago

    Kent, United States AllRecruits Ltd Full time

    Customer Service Representative We are looking for a full-time Customer Service Representative to join a fast-growing online ECOM company with an international presence. The ideal candidate will have excellent customer service skills, strong communication and problem-solving skills, ability to learn computer systems quickly, and be able to work independently...

  • Client Support Representative

    1 week ago

    Kent, Ohio, United States BSS Group Full time

    Customer Service AssistantBusiness Type: BSS GroupSector: Retail & DistributionPosition Type: PermanentJob Type: Part TimeSalary: Competitive + BenefitsHours of Work: 25 hours per week, Monday to FridayJob Overview:Join a dynamic and thriving organization that values its employees and offers numerous opportunities for career advancement. As a Customer...

  • Customer Support Representative

    4 days ago

    Kent, United States Redwood Outdoors Full time

    Redwood Outdoors is an exciting e-commerce company that specializes in Outdoor Saunas & Cold Plunge Tubs. We are seeking a detail oriented, self-motivated individual to join our Customer Support team! If you love to connect with customers and give them a great service, then Redwood Outdoors is the place for you to start a rewarding career! We work onsite as...

  • Customer Support Representative

    5 days ago

    Kent, United States Redwood Outdoors Full time

    Redwood Outdoors is an exciting e-commerce company that specializes in Outdoor Saunas & Cold Plunge Tubs. We are seeking a detail oriented, self-motivated individual to join our Customer Support team! If you love to connect with customers and give them a great service, then Redwood Outdoors is the place for you to start a rewarding career! We work onsite as...

  • Customer Support Representative

    2 weeks ago

    Kent, United States Redwood Outdoors Full time

    Redwood Outdoors is an exciting e-commerce company that specializes in Outdoor Saunas & Cold Plunge Tubs. We are seeking a detail oriented, self-motivated individual to join our Customer Support team! If you love to connect with customers and give them a great service, then Redwood Outdoors is the place for you to start a rewarding career! We work onsite as...

  • Customer Support Representative

    19 hours ago

    Kent, United States Redwood Outdoors Full time

    Redwood Outdoors is an exciting e-commerce company that specializes in Outdoor Saunas & Cold Plunge Tubs. We are seeking a detail oriented, self-motivated individual to join our Customer Support team! If you love to connect with customers and give them a great service, then Redwood Outdoors is the place for you to start a rewarding career! We work onsite as...

  • Sales Representative

    7 days ago

    Kent, Ohio, United States MGF Full time

    Job SummaryWe are seeking a highly motivated and technically skilled Sales Representative to join our team at MGF, a leading provider of temporary works equipment for the construction industry. As a Sales Representative, you will be responsible for promoting our products and services to the construction industry, managing existing business, and generating...

  • HelpDesk Support Specialist

    2 weeks ago

    Kent, Ohio, United States Qualityip Full time

    Job DescriptionJob Title: HelpDesk Support SpecialistJob Summary:QualityIP is seeking a highly skilled HelpDesk Support Specialist to join our team. As a HelpDesk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients and internal teams.Key Responsibilities:Technical Support: Provide...

  • HelpDesk Support Specialist

    2 weeks ago

    Kent, Ohio, United States Qualityip Full time

    Job DescriptionJob Summary:We are seeking a highly skilled HelpDesk Support Specialist to join our team at QualityIP. As a HelpDesk Support Specialist, you will be responsible for providing exceptional technical support to our customers and internal teams.Key Responsibilities:Technical Support: Provide timely and effective technical support to customers and...

  • Customer Service Representative

    4 weeks ago

    Kent, United States U-Haul Full time

    Location: 1227 W Main St, Kent, Ohio 44240 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...