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Service Coordinator

3 months ago

Indianapolis, United States Lithium Lift Full time
Job DescriptionJob DescriptionDescription:

As a vital member of our Lithium Lift team, you will serve as a primary contact for our valued customers, handling inbound service & parts calls, opening work orders, scheduling technicians, and following up with customers to ensure their needs are met and satisfaction is maintained. Your exceptional communication skills and ability to multitask will be crucial in delivering top-notch customer service and maintaining strong relationships with customers and technicians. A dedication to ensuring smooth operations and delivering exceptional customer service will be instrumental in our mission to redefine the forklift industry.


Responsibilities:

  • Efficiently manage incoming service & parts customer calls.
  • Coordinate and schedule service technician jobs daily.
  • Open work orders in our ERP system
  • Handle shipping & receiving of parts with accuracy.
  • Coordinate daily operations and ensure customer satisfaction.
  • Support billing processes and oversee service technician functions.
  • Communicate with customers for scheduling and address concerns.
  • Check-in & out new and rental equipment.
  • Ensure timely completion of tasks and adhere to company standards.
Requirements:

  • Proficiency in MS Word and Excel.
  • Strong data entry and organizational skills.
  • Excellent written and verbal communication.
  • Minimum of 2 years in service, parts, operations, or related fields.
  • Ability to multitask and adapt to changing priorities.
  • Passion for customer support and proactive problem-solving.