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Service Coordinator

3 months ago

Indianapolis, United States Burrell Behavioral Health Full time
Job Description:

Job Summary:

Incumbent is responsible for tracking and auditing services to ensure we are meeting quality of care and grant expectations. This individual is the lead on working with any individual with a disability to ensure proper access. Responsible for taking the lead on schedule of shelter coverage

Essential Job Functions:
  • Assist Director in coordination of direct services between all sites.
  • Facilitate weekly team meeting and communicate to director or designee any concerns
  • Manage referrals for service, census list and Master Lists for all sites.
  • Facilitate various psycho-educational groups with residential and outreach clients
  • Chart all pertinent information including individual sessions and document progress toward achieving goals.
  • Provide transportation to residents for goal-related activities.
  • Answer 24-hour hotline and provide crisis support and advocacy as needed. Record calls in Phone Log book.
  • Conduct telephone intakes for women seeking shelter or resources and willing to enter our program.
  • Complete necessary documentation for clients including assessments, consent forms, etc.
  • Provide crisis intervention support to clients.
  • Create and maintain client files.
  • Ensure team memebers has what they need to provide appropriate service to clients (training, supplies etc.)
  • Provide ongoing support to community members and organizations regarding Domestic and Sexual Violence.
  • Provide advocacy including, legal/court advocacy to residential or outreach clients.
  • Track statistics including bed nights, hotline logs and groups.
  • Assist Director with outcomes and reporting.
  • Facilitate ongoing meetings with clients regarding satisfaction with services and coordinate follow up services.
  • Attend meetings in the community to coordinate services for at risk or underserved populations including individuals with disabilities.
  • Provide lead case management services to individuals with disabilities
  • Provide ongoing information during team memebersing regarding individual issues and concerns, as well as clients' progress towards goals.
  • Maintain a supportive, professional relationships with all team memebers, volunteers, and students.
  • Participate in QI activities.
  • Complete other Duties as assigned by supervisor.
Knowledge, Skills, and Abilities:
  • Basic knowledge of domestic Violence and Sexual Assault.
  • Basic knowledge of trauma
  • Demonstrates good judgment and discernment in dealing with people.
  • Capable of communicating ideas clearly and effectively
  • Demonstrate the ability to operate a computer and operate Google applications.
Experience and Education Qualifications:
  • Bachelor's Degree in Social Work, Counseling, Psychology, Sociology, or related field and one-year experience in human service organization;
OR
  • Associate's Degree and two years' experience in human services field;
OR
  • Three years' experience providing case management and advocacy pertaining to resource acquisition in a human service organization;
OR
  • A survivor of domestic violence who has demonstrated knowledge and/or experience working in the field of domestic violence and two years' experience providing case management and advocacy pertaining to resource acquisition.
  • Demonstrated ability to operate a computer and use Microsoft Office applications.
Supervisory Requirements:
  • Communicate the strategic direction of the organization and encourage participation by all team members.
  • Provide leadership and guidance to all aspects of the department.
  • Actively monitor the identification, development, and execution of strategic objectives.
  • Involve, as appropriate, all team members in order to achieve goals.
  • Effectively communicate changes and noteworthy events within the department or company to team members.
  • Handle difficult situations with team members directly, using appropriate discretion and Human Resource advice to show respect for the individual.
  • Champion change and effectively manage the implementation of new ideas.
  • Reinforces a team approach across functions; support and solicit input from team members at all levels with the company.
  • Maintain confidentiality of business information, including Protected Health Information (PHI), as required by HIPAA and company policy.
Employment Requirements:
  • Successful completion of background check including criminal record, driving record, abuse/neglect.
  • Completion of New Hire Orientation at the beginning of employment.
  • All training requirements including Relias at the beginning of employment and annually thereafter.
  • Current driver's license, acceptable driving record and current auto insurance.
Physical Requirements:
  • The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the team member is frequently required to sit and stand for extended periods (2-4 hours); walking may be required for short periods when conducting field-based activities.
  • They must frequently use hands and fingers to write, type, operate a mouse, file documents, and otherwise handle documents.
  • They must occasionally lift and/or move up to 50 pounds.


Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Adult & Child Health is a Smoke and Tobacco Free Workplace.