Service Coordinator

5 months ago

Indianapolis, United States Securitas Electronic Security Inc Full time

Securitas Technology is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs. Securitas Technology include product and service outsourcing that integrate cross-disciplinary functions into comprehensive technology-centered customer solutions on a cloud-based platform spanning hardware and software capabilities.

Position Summary:

The Service Coordinator assists the Service Manager and/or Service Supervisor and the branch staff in performing assigned administrative duties including but not limited to making initial customer contact, scheduling technicians, managing vendor and sub-contractor relationships, ordering job site materials, stocking materials in warehouse, produce and process invoices, receive customer calls, assist in solving customer complaints, produce reports, and make travel arrangements. The Service Coordinator reports to the Service or Operations Manager.

Position Responsibilities:

  • Work with dispatch to schedule Service Technicians for service requests and fire inspections.
  • Work with our customers to schedule service tickets, answer questions, and provide status updates.
  • Approve technician equipment orders on service tickets and ensure purchase orders are issued.
  • Communicate daily with Service Technicians, providing assistance while on the job site or while in transit.
  • Manage relationship with vendors and sub-contractors ensuring schedule deadlines, project accuracy and project budgets are met.
  • Order job site material and control inflow from vendors including but not limited to creating purchase orders using the SAP system.
  • Maintain an accurate inventory and maintain accountability for product in the warehouse.
  • Receive materials from vendors, break down cartons and place on appropriate job shelf in warehouse.
  • Apply appropriate receipts to jobs and file paperwork accurately to job files using our system of record, Astea.
  • Provide progress reports on the status of service jobs to Service Manager.
  • Work with appropriate personnel to provide information to POs and process invoices timely and accurately.
  • Communicate with appropriate departments regarding customer complaints that could develop into product issues, billing, PNC, customer dissatisfaction or major product failures.
  • Gathers, summarizes and prepares data for key statistical reports, etc.
  • Place and receive telephone calls.
  • Manage inquiries from customers, employees, vendors, etc.
  • Assists in solving problems or in directing inquiries to proper individual or department.
  • Maintain correspondence files and other related records.
  • May open, sort and distribute mail for assigned area.
  • Develop written reply to routine correspondence or questions.
  • Assists in the production of presentations and reviews materials.
  • Completes assigned administrative functions as required by branch management personnel.

Position Qualifications:

  • High School Diploma or Equivalent.
  • 3+ years customer service experience within a construction or service-related industry.
  • Previous customer service supervisory level experience preferred.
  • Excellent time management, planning and organization skills.
  • Excellent detail and follow-up skills.
  • Ability to multi-task within a fast-paced environment.
  • Ability to work in a deadline driven environment.
  • Excellent verbal and written communication skills.
  • Proficiency within Microsoft Office Programs: Word, Excel, PowerPoint and Outlook.
  • Working knowledge of SAP, SBN, SAM or ERP systems preferred.
  • A valid state drivers license, without restrictions, is required for this position.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service

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