Front Desk Coordinator

2 months ago

Johnston, United States Ortho Rhode Island Full time
Job DescriptionJob Description

Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.

The Vision of the Front Office Supervisor is the essential link in providing a team-based approach to patient care and an exceptional patient experience. The Front Office Supervisor will emphasize highly personalized care and help patients surpass barriers to healthcare by improving the patient/provider relationship.

The Front Office Supervisor is responsible for maintaining a courteous and efficient Front Desk operation, and to manage, lead and direct all front desk employees.

Duties and Responsibilities include but are not limited to:

  • Ensures White Glove Service within the Front Offices of Ortho RI
  • Hiring, training, supervising, and scheduling of all Front Desk staff
  • Mentor and develop new Front Desk Receptionists
  • Participate with employee performance review process
  • Managing payroll for Front Desk
  • Routinely checks to be sure all patients are accounted for and being helped to eliminate patients’ wait times
  • Evaluates the patient check in process to ensure effectiveness of patient experience
  • Ensures that messages, emails, and patient requests are answered
  • Confirms completion for the end day reconciliation for patient in office payments
  • Responds to patient complaints in a timely and appropriate manner.
  • Act as a Front Desk Receptionist role when necessary
  • Provides feedback to Practice Manager
  • Compliance with HIPAA and OSHA regulations
  • Other duties may be assigned as necessary

Performance Requirements:

Knowledge:

  • Excellent computer skills
  • EMR Systems
  • Practice Management System
  • Check-In Software
  • Microsoft Suite (including: Outlook, Word, Excel, Calendar)
  • Phone software
  • Navigating Insurance Authorization websites
  • Knowledge of estimated co-payment and co-insurance
  • Provide day to day operational guidance
  • Ability to collaborate with supervisory teams and administrators on projects or assigned tasks

Skills:

  • Basic practices and methods in the repair of buildings, including safety procedures; common tools, equipment and materials used in the carpentry, plumbing, painting and electrical trades; electro-mechanical appliances used in homes and other buildings.
  • Familiarity and follow through with all HIPAA compliance
  • Attention to detail
  • Self-motivated, showing initiative to tackle important issues, problems and tasks

Abilities:

  • Embracing ORI’s mission and vision through friendly and patient-oriented service
  • Demonstrate excellent teamwork, organizational, and communication skills
  • Adheres to processes, while looking for opportunities for innovation and improvement
  • Critical thinking skills and deliberate in decision making
  • Able to work at a fast pace, while demonstrating patience with patients
  • Assertive
  • Ability to deal with problems involving a few concrete variables in standardized situations

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands:

• Requires mobility, frequent walking, standing, and sitting, some bending, stooping, and stretching and periodic lifting of up to 50 lbs.

• While performing the duties of this job, the employee is regularly required to converse and hear.

• Requires normal (corrected) vision.

• Requires coordination and manual dexterity sufficient to operate office equipment.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are typically Monday through Friday and may vary depend on Company Schedule.

Travel: No overnight travel is expected for this position. There will be frequent day travel to Company Divisions.

Required Education and Experience

  • High School Diploma or equivalent
  • Minimum of three years supervisory experience in physician office setting, Orthopedics preferred
  • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
  • Experience with Electronic Medical Records

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