Senior Systems Support Specialist

2 weeks ago


Johnston, United States Careerbuilder-US Full time
Company Overview:
AIPSO operates as a management entity and service provider for various groups within the insurance sector, tasked with overseeing the residual market. We are a nationwide organization dedicated to addressing local customer requirements. Our focus on centralization and standardization enhances many AIPSO services, leveraging economies of scale and operational efficiencies.

Customer-Centric Approach:
Despite our centralized structure, we prioritize customer satisfaction and acknowledge the necessity for adaptability in catering to diverse customer groups.

Key Responsibilities:
1. Oversee help desk functions, ensuring prompt and effective resolution of support inquiries.
2. Provide advanced technical expertise to address complex technical challenges.
3. Manage escalated issues and collaborate with senior support teams.
4. Mentor support personnel and offer continuous technical training.
5. Create and update documentation and knowledge base entries.
6. Coordinate projects and tasks with other departments as required.
7. Work with management to identify skill gaps and recommend appropriate solutions.
8. Monitor help desk performance metrics and service quality.
9. Engage in project-related activities beyond standard support duties.
10. Travel to various office locations as needed.

Qualifications:
Education:
A Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred. Equivalent experience or training may be considered in lieu of a degree. Relevant certifications such as CompTIA A+, Network+, or Security+ are advantageous.

Experience:
Minimum of 5 years in IT technical support roles, with experience across various operating systems, software applications, and network infrastructures. Familiarity with ITIL, Agile, or other IT frameworks is beneficial. Previous leadership experience is preferred.

Skills & Competencies:
- Proficient in configuring and supporting Windows client operating systems, with exposure to common non-Windows devices.
- Excellent customer service and interpersonal skills, with the ability to listen and comprehend issues effectively.
- Strong written and verbal communication skills, capable of explaining complex technical concepts to non-technical users.
- Knowledgeable in configuring and supporting standard desktop applications, including Microsoft Office 365 Suite, SharePoint, and Citrix.
- Eagerness to independently learn and apply new technologies.
- Strong analytical and problem-solving abilities, with a focus on identifying root causes and evaluating multiple solutions.
- Ability to work autonomously while maintaining professional interactions within a team.
- Physical capability to access small spaces for equipment maintenance and lift/move items weighing up to 40 pounds.

Compensation:
The salary range for this position is $66,600 - $106,400 annually. Actual compensation will be influenced by various factors, including the role's complexity, location, and the candidate's skills, education, and experience.

AIPSO is committed to equal employment opportunities. All employment decisions are made without discrimination and in compliance with applicable laws.

  • Johnston, United States Careerbuilder-US Full time

    Company Overview:AIPSO operates as a management entity and service provider for various groups within the insurance sector, tasked with overseeing the residual market. We are a nationwide organization dedicated to addressing local customer requirements. Our approach emphasizes centralization and standardization, which are essential for achieving economies of...


  • Johnston, United States Careerbuilder-US Full time

    Company Overview:AIPSO is a prominent management organization and service provider dedicated to various sectors within the insurance industry, tasked with overseeing the administration of the residual market.Our Mission:We are a nationwide entity committed to addressing local customer requirements. Centralization and standardization play a crucial role in...


  • Johnston, United States Citizens Financial Group, Inc. Full time

    Senior Trust Operations SpecialistCitizens Financial Group, Inc. is seeking a highly skilled Senior Trust Operations Specialist to fill a critical role in our organization. As a key point of contact for our client-facing teams, you will play a vital part in delivering exceptional service to our Trust, Agency, and Institutional clients.Key...


  • Johnston, Iowa, United States Army National Guard Full time

    Job SummaryWe are seeking a highly skilled Intelligence Systems Specialist to join our team at the Army National Guard. As an MI Systems Maintainer/Integrator, you will play a vital role in ensuring the integrity and security of our military intelligence systems.Key ResponsibilitiesMaintain, test, and repair communications equipment to ensure seamless data...


  • Johnston, United States Citizens Full time

    Job SummaryCitizens Financial Group, Inc. (CFG) is seeking a highly skilled Senior Systems Engineer to join its team in Johnston, RI. As a key member of our technology team, you will be responsible for designing, modifying, developing, and implementing technology solutions to support our banking operations.Key ResponsibilitiesDesign and implement modern,...

  • Laboratory Specialist

    2 weeks ago


    Johnston, United States Cynet Systems Full time

    Job OverviewWe are seeking a Laboratory Specialist to join our team at Cynet Systems.Position Title: Laboratory SpecialistLocation: RemoteEmployment Type: ContractRole Summary:The successful candidate will be responsible for a variety of laboratory tasks that support our research initiatives. Key responsibilities include:Key Responsibilities:Assist in the...

  • Laboratory Specialist

    2 weeks ago


    Johnston, United States Cynet Systems Full time

    Job DescriptionWe are seeking a dedicated Laboratory Specialist to join our team at Cynet Systems.Position: Laboratory SpecialistLocation: Johnston, IAEmployment Type: ContractKey Responsibilities:Prepare all necessary materials for sampling in a timely and safe manner.Assist with various tasks including cleaning, handling, packaging, and storing...


  • Johnston, United States sgsconsulting Full time

    Job OverviewPosition Title: IT Support Specialist – InfrastructureEmployment Duration: 36 Months + (Potential for Extension)Work Environment: OnsiteWork Schedule: 1st Shift, 40 hours per weekThis role requires full onsite presence.Key Qualifications:Proficient in troubleshooting hardware and software issues while ensuring high levels of customer...


  • Johnston, Iowa, United States Innova Solutions Full time

    Position Title: Technical Support SpecialistShift: 1st shiftDuration: 24 MonthsCompensation: $20 - $25/hourOverview:As a Technical Support Specialist, you will be responsible for providing essential operational assistance within a computing environment. Your role will involve adhering to established protocols to ensure the seamless functioning of systems and...


  • Johnston, United States Citizens Full time

    DescriptionCitizens Financial Group, Inc. (CFG) seeks a Senior Systems Engineer for its Johnston, RI location.Duties: Design, modify, develop and implement technology solutions, including modern, architecturally sound components, tools and applications to support our banking operations.  Infuse quality of service characteristics, such as scalability,...


  • JOHNSTON, United States Citizens Full time

    DescriptionCitizens Financial Group, Inc. (CFG) seeks a Senior Systems Engineer for its Johnston, RI location. Duties: Design, modify, develop and implement technology solutions, including modern, architecturally sound components, tools and applications to support our banking operations.  Infuse quality of service characteristics, such as scalability,...


  • Johnston, United States Staffing Full time

    Position OverviewThe Customer Support Specialist plays a crucial role in ensuring effective communication and support for our clients. This position involves a variety of responsibilities that are essential for maintaining high standards of service.Key Responsibilities:Handle tasks related to Receiving Depository Functions with precision.Deliver exceptional...


  • Johnston, IA, United States Army National Guard Full time

    Job Description Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level...


  • Johnston, United States Randstad Full time

    business support specialist. johnston , rhode island posted july 5, 2024 job details summary $19 - $22 per hour temp to perm high school category business and financial operations occupations referenceAB_4566105 job details Running a few minutes behind with no time to stop for Coffee? No worries.. Our client has a cafe onsite where you can grab...


  • Johnston, United States Software Galaxy Systems Full time

    Implementation Specialist The mission of the Private Bank Operations is to deliver a best-in-class experience for Private Bank clients and the colleagues that support them. Our Implementation Specialist supports the Treasury Services for the Private Bank, with an emphasis on operational excellence and superior service. This role contributes and...


  • Johnston, Iowa, United States Army National Guard Full time

    About the JobThe Army National Guard is seeking highly skilled individuals to fill the role of Stryker Systems Maintenance Specialist. As a key member of our team, you will be responsible for ensuring the optimal performance and reliability of our Stryker vehicles.Key ResponsibilitiesPerform routine maintenance and repairs on Stryker systems and...


  • Johnston, United States InfoTree Full time

    Job OverviewPosition: Technical Support Specialist IILocation: RemoteWork Hours: 7am - 7pm CST, Monday – FridayEmployment Type: W2 ContractContract Duration: 3 yearsWe are seeking a dedicated Technical Support Specialist II to join our dynamic support team. This role is crucial in delivering exceptional technical assistance and solutions to our clients and...


  • Johnston, United States sgsconsulting Full time

    Job OverviewWe are seeking a dedicated Client Support Specialist to join our team. The ideal candidate will possess:1-2 years of experience in delivering exceptional customer service.Strong organizational skills with the ability to manage multiple tasks effectively.A quick learner who can grasp new concepts and knowledge rapidly.Proficient problem-solving...


  • Johnston, Iowa, United States Incubation Systems Private Limited Full time

    Job Title: Research AssistantDuration: 12+ MonthsLocation: Johnston, IA 50131Shift: Monday – Friday; 40 hours per week; 7:30 AM – 4:00 PMBonus Structure:$500 paid after 6 months, $1,000 paid after 12 months (repeats every year worker stays onsite)Pay Rate: $22.53/hrJob Summary:The Research Assistant will play a vital role in supporting laboratory...


  • Johnston, United States Software Galaxy Systems, LLC Full time

    Implementation Specialist The mission of the Private Bank Operations is to deliver a best-in-class experience for Private Bank clients and the colleagues that support them. Our Implementation Specialist supports the Treasury Services for the Private Bank, with an emphasis on operational excellence and superior service. This role contributes and champions...