Platform Content Engineer

1 month ago

Johnston RI United States FM Global Full time
FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in over 100 countries, in many challenging roles

This position is based in the United States and allows for remote work. Occasional travel to our corporate headquarters in Johnston, RI, will be necessary based on business requirements. Candidates should be willing to work during Eastern Standard Time (EST) hours.

The Platform Content Engineer collaborates with SME authors, technical team members, and product owners responsible for FM Global's content products. This role contributes to delivering a highly effective suite of consistent, high-quality content products critical to both internal and external end users across the enterprise. Platform Content Engineers are responsible for providing application, authoring, content-development, and delivery support to team members tasked with creating and curating content products. This is completed within a DITA-based CCMS (Tridion Docs) for global delivery and consumption across various platforms.

As a Platform Contant Engineer at FM you will be responsible for:

Operations
  • Regularly handles backlog items. This entails monitoring the backlog, actively addressing backlog items, responding to incident tickets received from the service desk, managing change requests, addressing technical issues, and seeking appropriate support when required.
  • This position will be working with SMEs and technical team members.
  • Demonstrated ability to understand software products, enterprise content management lifecycle, and content driven experience design.
  • Proficiency in industry standards and effective techniques for creating or writing informative documents.
  • Experience working independently as well as in a team-oriented, collaborative environment.
Development
  • Create, design, and update structured content and component-based content models using XML/Dita.
  • Take a big picture view of large amounts of content, determining the content information model and the best way to simplify the authoring process for this content.
  • Collaborate with a diverse team, including product owners, business analysts, design team members, and technical operations teams, to ensure accurate and standardized content structure. This may involve creating, contributing to, and adhering to established practices. Develop structured content for a range of products and initiatives.
  • Assist in design of content models.
  • Versed in Tridion Docs CCMS system and all facets of the tool.
Security
  • Maintains familiarity with FM Global security standards and ensures that technologies and security policies are implemented to support those standards. Communicate any identified gaps to peers and management promptly.

3-5 years of Content Modeling and Content deconstruction and construction.

2+ years DITA exposure and usage

2+ years TridionDocs experience.

Technical Skills
  • CCMS Platform experience
  • Tridion Docs (Authoring, Publication Manager, Repositories)
  • DITA/XML
  • DITA modeling
  • XML DITA authoring Tools a plus (Oxygen)
Soft Skills
  • Demonstrated ability to adapt to evolving technologies through collaborative and independent learning.
  • Effective at both verbal and written communication based on the intended audience.
  • Solid Interpersonal and collaboration skills.
  • Excellent customer service skills, including the ability to take ownership.
  • A candidate with excellent time management skills and a positive attitude is preferred.
  • Ability to work independently or on a team.
  • Ability to coordinate activities with team members and other individuals involved in the project.
  • Ability to multi-task and change priorities with effective results.
Decision-making Requirements
  • Should be capable of deciding when a proposed/requested/potential change introduces unwarranted or unacceptable user experience, security risk, or operational impact and communicating issues to more senior team members for guidance in such situations.
  • Must determine when it is necessary to address and resolve problems effectively.
  • Individual is expected to keep service levels high and corporate efforts on track by using experience, interpersonal skills, and time management to balance many competing priorities from the office and home office IT staff with moderate management supervision.
Education

4 Year College Degree/bachelor's preferably in computer science, Information Technology, Computer Engineering, or equivalent work experience

The hiring range for this position is $88,400 to $127,100. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health, and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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