Digital Media Coordinator

1 week ago


Johnston, United States Epitec Inc Full time

Job Summary:

The Digital Media Coordinator will provide front-line technical support and information to customers on product-related inquiries, issues, and concerns to optimize customer satisfaction and retention. This role will involve monitoring designated digital channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.

Key Responsibilities:

  • Monitor and respond to customer inquiries, issues, and concerns across designated digital channels.
  • Provide accurate and timely technical support, product information, and solutions to optimize customer satisfaction and retention.
  • Review and approve outbound content for quality and accuracy.
  • Document all interactions effectively using the company's support systems.
  • Handle customer inquiries and issues through digital channels, email, and the company website.
  • Address common customer questions related to product availability, compatibility, and specific product issues.
  • Provide support for parts and publications lookups, customer loyalty programs, and other business-related services.

Requirements:

  • 0-1 years of experience in a related position is a plus.
  • High school diploma required.
  • Bachelor's degree in Business, Communications, Marketing, or a similar discipline is a plus.

Skills and Qualifications:

  • Strong interpersonal communication skills.
  • Effective written communication skills.
  • Experience with customer service/support experience.
  • High comfort level and experience with consumer software applications.
  • Experience with multiple forms of digital media (Facebook, Twitter, Instagram, YouTube, TikTok).
  • Strong computer and troubleshooting skills.

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