Customer Service

1 week ago

Johnston, United States Front Row Full time $50,000 - $65,000
Job DescriptionJob Description

We are currently seeking a Full Time Customer Service & Sales Specialist to join our innovative and fast-growing Golden Openings Team – a division of Front Row. In this critical role, you will assist our customers with product selection and upselling, providing best-in-class customer service. You will coordinate with internal teams and vendors to ensure timely and accurate deliveries, while maintaining strict quality control. The ideal candidate is detail-oriented, customer-focused, and proactive in identifying new sales opportunities.

DUTIES AND RESPONSIBILITIES

  • Provide best-in-class customer service by assisting with product orders, responding to inquiries, and actively upselling relevant products throughout the purchasing process.
  • Coordinate order processing with the internal team and vendors, guaranteeing timely and accurate delivery of products.
  • Ensure quality control by verifying order accuracy, inspecting product condition and customization, and shipping details before dispatch.
  • Follow up with customers after events to gather feedback and collect images for social media.
  • Identify and pursue new market opportunities for product and service expansion.
  • Support production operations, including online and Amazon order management, inventory control, packing and shipping as needed.
  • Periodically review and verify the accuracy of the website catalog, coordinating with the Digital team for necessary updates.
  • Assist with special projects, events, and general office activities as needed.

QUALIFICATIONS

  • HS Diploma or GED required and 2 years of experience in a retail sales/merchandising or similar environment preferred.
  • Strong organizational, time management and problem-solving skills with the ability multitask and meet time sensitive deadlines.
  • Excellent attention to detail, thoroughness and accuracy.
  • Self-starter with the ability to work both independently and as part of a team, exhibiting a strong sense of teamwork.
  • Best in class customer service skills with the ability to communicate effectively with both internal teams and customers.
  • The ability to meet all duties and responsibilities listed with or without reasonable accommodations.

BENEFITS

Health, Dental, and Vision Plans:

Comprehensive health, dental, and vision coverage available with Front Row contributing 75% to employee premiums and 50% to dependent premiums.

401(k) Retirement Plan:

  • Enjoy the benefits of a 401(k)-retirement plan with 3% company matching contribution and vesting after 1 year.

Frontloaded Sick & Safe Time and PTO:

  • Each year on January 31st, Paid Time Off and Employee Sick and Safe Time is frontloaded so you can plan for a healthy work-life balance.

Health Savings and Flexible Spending Accounts:

  • Access to health savings accounts (HSA) and flexible spending accounts (FSA) for managing healthcare expenses efficiently.

Employer-Paid STD and LTD:

  • Employer-paid short-term disability (STD) and long-term disability (LTD) coverage for financial security in case of unforeseen circumstances.

ABOUT GOLDEN OPENINGS AND FRONT ROW

Join Front Row and discover a culture where supportive and inspiring leaders empower our employees, recognizing their pivotal role in our success. We thrive on innovation and continuous improvement, embracing challenges, learning from setbacks, and rejoicing in achievements together as a team. At Front Row, we foster career growth, equipping our employees with the resources and guidance to enhance their skills and advance their professional journey.

Front Row is dedicated to fostering diversity and inclusivity in the workplace, valuing the unique perspectives and talents of all individuals. We welcome applications from candidates of varied backgrounds and abilities, as we believe in creating a truly inclusive environment where everyone can thrive.

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