Fulfillment Specialist

We are currently seeking a Full Time Fulfillment Specialist to join our innovative and fast-growing Golden Openings Team – a division of Front Row. In this role, you will collaborate closely with our Sales and Customer Service division to ensure the operations process is executed with excellence. You will manage the entire fulfillment process, from order receipt and product selection to customization and shipping the final products.

DUTIES AND RESPONSIBILITIES

• Execute the fulfillment process and ensure quality control by verifying that all orders contain the correct products, meet quality standards, and are accurately shipped.
• Collaborate with the Customer Service and Sales teams to prioritize orders by urgency and shipping deadlines, ensuring high-priority orders are processed promptly.
• Personalize products according to customer specifications using various customization techniques.
• Facilitate inventory transfers between locations, including the transfer of product customization items.
• Monitor inventory levels, working with the Fulfillment Supervisor to ensure adequate stock of products and customization materials, and prevent out-of-stocks.
• Perform regular inventory counts, reconcile discrepancies, and maintain accurate records of inventory movements and adjustments.
• Inspect products for defects and verify that all orders contain the correct items and meet quality standards. Conduct final checks to ensure orders are complete and accurate.
• Prepare and package orders for shipment, ensuring products are securely packed.
• Generate shipping labels and documentation, selecting appropriate shipping methods. Coordinate with shipping carriers to schedule pickups and track shipments.
• Support continuous improvement initiatives to optimize the fulfillment process. Participate in training sessions to stay current with new processes and technologies.
• Maintain high-level communication with the customer service, sales, and fulfillment teams to deliver Best-in-Class Customer Service.
• Assist with resolving any order-related issues or customer complaints in a timely manner.
• All other duties as assigned by Supervisor(s).

QUALIFICATIONS

• HS Diploma/GED required and 2 years of experience in a retail sales/merchandising or similar environment preferred.
• Strong organizational, time management and problem-solving skills with the ability multitask and meet time sensitive deadlines.
• Excellent attention to detail, thoroughness and accuracy.
• Self-starter with the ability to work both independently and as part of a team, exhibiting a strong sense of teamwork.
• Best in class customer service skills with the ability to communicate effectively with both internal teams and customers.
• The ability to meet all duties and responsibilities listed with or without reasonable accommodations.

BENEFITS

Health, Dental, and Vision Plans:

Comprehensive health, dental, and vision coverage available with Front Row contributing 75% to employee premiums and 50% to dependent premiums.

401(k) Retirement Plan:

• Enjoy the benefits of a 401(k)-retirement plan with 3% company matching contribution and vesting after 1 year.

Frontloaded Sick & Safe Time and PTO:

• Each year on January 31st, Paid Time Off and Employee Sick and Safe Time is frontloaded so you can plan for a healthy work-life balance.

Health Savings and Flexible Spending Accounts:

• Access to health savings accounts (HSA) and flexible spending accounts (FSA) for managing healthcare expenses efficiently.

Employer-Paid STD and LTD:

• Employer-paid short-term disability (STD) and long-term disability (LTD) coverage for financial security in case of unforeseen circumstances.

ABOUT GOLDEN OPENINGS AND FRONT ROW

Join Front Row and discover a culture where supportive and inspiring leaders empower our employees, recognizing their pivotal role in our success. We thrive on innovation and continuous improvement, embracing challenges, learning from setbacks, and rejoicing in achievements together as a team. At Front Row, we foster career growth, equipping our employees with the resources and guidance to enhance their skills and advance their professional journey. Front Row is dedicated to fostering diversity and inclusivity in the workplace, valuing the unique perspectives and talents of all individuals. We welcome applications from candidates of varied backgrounds and abilities, as we believe in creating a truly inclusive environment where everyone can thrive.