Visitor Engagement Representative

2 weeks ago

Philadelphia, United States National Constitution Part time $16
Job DescriptionJob Description


Visitor Engagement Representative

Job title

Visitor Engagement Representative

Reporting to

Manager of Visitor Experience

Department

Museum Experience

FLSA Status

Part-Time/Non-Exempt

Hourly Rate$16

About the National Constitution Center

The National Constitution Center is a nonpartisan nonprofit organization devoted to teaching about the Constitution. Located on Philadelphia’s historic Independence Mall, steps from where the Constitution was drafted and signed, it serves as America’s leading platform for constitutional education and debate, fulfilling its congressional charter “to disseminate information about the U.S. Constitution on a nonpartisan basis in order to increase awareness and understanding of the Constitution among the American people.”


Position Summary

The Visitor Engagement Representative (VER) plays a significant role in providing a memorable experience for all visitors to the Center. Superior customer service, which is second-to-none in Philadelphia, is provided to every visitor, every day, with every interaction. The VER will receive dynamic, ongoing training to ensure that that the Center accomplishes its customer service and educational goals. The role of the VER is to engage every visitor with learning opportunities to facilitate a passion and interest in the Center’s exhibitions and programs. The VER provides visitors with a personal and engaging experience while delivering dynamic content and superior customer service to ensure an exceptional visitor experience.


Responsibilities and Duties

  • Greet visitors in a friendly, welcoming manner; Provide visitor assistance throughout the museum
  • Facilitate general admission sales, including but not limited to, memberships, group check ins and museum pass redemptions
  • Provide general museum information, including but not limited to, museum admission prices, museum programming, and membership information
  • Assist in orienting groups upon their arrival to the museum, which can include some time spent outside
  • Demonstrate good judgement and problem-solving skills when assisting visitors with issues, which could include but are not limited to, lost and found items, lost children, and first aid; assist in building evacuations in the event of an emergency
  • Proactively engage a diverse audience in educational conversations, related to exhibit spaces, artifacts and programming
  • Lead activities with school groups and general public visitors of all ages
  • Assist with minor event set up and break down as needed
  • Perform other duties as assigned


Qualifications

  • High school diploma or equivalent required
  • 1 – 3 years prior customer service experience required
  • Knowledge of and/or interest in American history and government required
  • Energetic, outgoing, and friendly personality required
  • Must work enthusiastically, respectfully, and professionally with a diverse group of audiences and possess a passion for helping people discover and explore history
  • Ability to work weekends, evening hours, and holidays is required

The National Constitution Center actively seeks and welcomes people of color, women, the LGBTQIA+ community, persons with disabilities, and people at intersections of these identities, to apply.

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