Equipment Support Specialist

4 weeks ago

Southfield, United States Evolution Americas Full time
Job DescriptionJob DescriptionCompany Description

World's No.1 online casino is hiring talent At Evolution, our talent is live, the players are virtual. 

Evolution is a developer and supplier of virtual casino games, since 2006. We evolve the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.

Celebrating 15 years of presenting games in 15 languages, Evolution is momentously thriving beyond our 10 studios, 16,000 employees, and 30 countries and cities. Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, and Vancouver, Canada.

At Evolution, everyone is a winner Embracing diversity by hiring personalities across any ethnicity, gender expression, and religion, Evolution is a global enterprise hiring individuals that will elevate our brand.

Job Description

Responsibilities

  • Installation, maintenance, repair of tables and their equipment including illumination, communication systems and video.
  • Installation of electronic equipment, assembling and dismantling works.
  • Strong record keeping
  • Innovative approach to improvement of any related process or activity.
  • Roulette wheel maintenance including but not limited to:
    • Roulette wheel rotation
    • Roulette wheel swap between the tables,
    • WIMD camera position correction
    • Establish connection between the roulette wheel and server room,
    • NANO puller connection
    • Program installation to dealer PC,
    • COM ports set up
    • Roulette wheel level correction/re-leveling
    • In-rim sensors calibration
    • Roulette wheel check with calibration tools
    • Roulette wheel check with DPC tester (installed on all roulette tables),
    • Roulette wheel check
    • Visual check for any defect
    • Connect the unit to dealer PC
    • check with BO
    • Wheels settings correction
  • Main board version downgrade (because of TCS Huxley request, it’s happens very rare)
  • Communication/ providing correct information to me and another’s members of GIR department
  • Keep all files of actions which have been done with roulette wheels updated.

Shuffle machines:

  • Shuffle machine exchange/maintenance/cleaning
  • Keep all files updated
  • Shuffle machine calibration
  • Exchanging possibly removing broken parts of the unit, for the new ones
  • Communication with manufactory representative/technical team for tech support

Shuffle machine test (brand new ones) before to install them on the table

Cards:

  • Complete responsibility for transportation and destruction and signing of related documents
  • Immediate attention and action during emergency cases such as: Roulette wheel rotation; Roulette wheel swap between the tables; Roulette wheel level correction/re-levelling; WIMD camera position correction (I believe this is TOP camera); Establish connection between the roulette wheel and server room, NANO puller connection, COM ports set up; Communication/ providing correct information to Equipment Specialist in Riga and another’s members of GIR department; Shuffle machine exchange/maintenance/cleaning; Responsible for liaising with the GIR team; Create/modify user accounts on windows servers; Install and maintain user workstations
  • On an occasional base these following tasks will be required: Electrical soldering; Joiner's work, Transporting order; Loading and unloading; Carrying of heavy objects
  • Carry out any ad hoc duties instructed by your direct manager that meets the needs of the business.
Qualifications

  • An understanding of electronics and technical principles.
  • Photography or lightning experience are not required but beneficial
  • Linux knowledge would be advantageous but not essential.
  • A high sense of responsibility and the ability to work in a team as well as alone and unsupervised.
  • Be a Multi-tasker, have team spirit and be likeable
  • Ability to plan and forecast effectively
  • Be driven, flexible and proactive
  • Attention to detail
  • Great problem-solving skills and ability to work under pressure

Requirements and Competences

  • Microsoft Windows maintenance
  • Basic Microsoft Server maintenance
  • Good computer hardware knowledge installation and troubleshooting with an understanding of network architectures.
  • Previous IT and/or technical background
  • Handy with common tools
  • Good working knowledge of English
  • Flexibility to work out of office hours as well as weekends when necessary
  • Flexibility to travel for extended period for training purposes


Additional Information

Benefits

This position is an excellent opportunity to join the fast-growing Evolution team. We also offer:

  • Competitive Salary
  • Paid Time Off
  • Paid Holidays
  • Medical, Dental & Vision Insurance Plans
  • Company Paid Life and AD&D Insurance
  • Commuter Flexible Spending Account (FSA)
  • Nationwide Employee Discount Program
  • Full Training & Growth Opportunities
  • Professional and personal development – for the right person there is opportunity for the role to grow in responsibility

All your information will be kept confidential according to EEO guidelines

#EVOMIL

Job Type: Full-time

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