Guest Services Representative

2 weeks ago


Dayton, United States Middletown Management Inc Full time $13 - $15
Job DescriptionJob Description

JOB TITLE: Guest Services Representative

DEPARTMENT: Rooms

SUPERVISOR TITLE: Front Desk
Supervisor/General Manager

Job Description/Summary: Responsible for attending to the needs of
guests, especially during check-in and check-out.

ESSENTIAL JOB FUNCTIONS:

· Checking hotel guest
In/out of the hotel.

· Providing information to
guests about hotel policies, services and amenities.

· Responding to requests
from guests for assistance and information about the local area (e.g. directions,
places to eat, etc.).

· Selling rooms to “walk-in”
guest.

· Entering/changing
reservation information on the computer system.

· Posting charges to guest
accounts.

· Processing payments from
guests.

· Making necessary
corrections to guest accounts.

· Informing housekeeping
department about room status/availability.

· Listening for and
responding to guest complaints.

· Operating hotel
switchboard.

· Making room reservations.

· Cleaning the front desk
area.

· Maintaining daily logs.

· Balancing shift work and
cash drawers.

Additional Responsibilities:

· Any other duties assigned
by Supervisor



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