Guest Services Representative
2 weeks ago
JOB TITLE: Guest Services Representative
DEPARTMENT: Rooms
SUPERVISOR TITLE: Front Desk
Supervisor/General Manager
Job Description/Summary: Responsible for attending to the needs of
guests, especially during check-in and check-out.
ESSENTIAL JOB FUNCTIONS:
· Checking hotel guest
In/out of the hotel.
· Providing information to
guests about hotel policies, services and amenities.
· Responding to requests
from guests for assistance and information about the local area (e.g. directions,
places to eat, etc.).
· Selling rooms to “walk-in”
guest.
· Entering/changing
reservation information on the computer system.
· Posting charges to guest
accounts.
· Processing payments from
guests.
· Making necessary
corrections to guest accounts.
· Informing housekeeping
department about room status/availability.
· Listening for and
responding to guest complaints.
· Operating hotel
switchboard.
· Making room reservations.
· Cleaning the front desk
area.
· Maintaining daily logs.
· Balancing shift work and
cash drawers.
Additional Responsibilities:
· Any other duties assigned
by Supervisor
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