Team Lead

1 week ago


Austin, United States Austin Staffing, Inc Full time
Job DescriptionJob DescriptionTeam Leaders – Customer ServiceAustin Staffing, Inc. Is now hiring Team Leaders for our North/Central Austin based client.This opportunity takes place within a thriving contact center which performs outstanding customer service representation for various corporations and industries. We have multiple openings for caring individuals who will enjoy coaching and providing guidance to a team of 15+ entry level customer service associates. Duties:
  • Manage the daily operating flow of your team (scheduling, assigning tasks, coaching, etc.).
  • Ensure that all team members are adhering to company policies and client requirements.
  • Monitor progress and implement performance plans when arrpropriate.
  • Update management by creating progress reports of your team.
Skills and Requirements:
  • Strong communication skills.
  • An aptitude for providing outstanding customer service to all customers and team associates.
  • Performance driven with ability to assess and instill improvement plans.
  • Advanced knowledge of MS Suite products.
  • 3-6 months leadership experience managing others.
  • Availability to work any shift.
Pay: $18 hr.
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