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Scheduling Coordinator

3 months ago

Myrtle Beach, United States 5 Star Homecare Full time
Job DescriptionJob Description

 

*Job Summary:**
The Home Health Scheduling Coordinator plays a crucial role in ensuring the efficient delivery of home health care services by coordinating schedules for home health aides, nurses, therapists, and other healthcare professionals. This position requires strong organizational skills, attention to detail, and the ability to effectively communicate with both healthcare providers and patients.

**Key Responsibilities:**
1. **Scheduling and Coordination:**
   - Coordinate and schedule home health visits based on patient needs, caregiver availability, and geographic locations.
   - Maintain accurate and up-to-date schedules for home health aides, nurses, therapists, and other staff members.
   - Adjust schedules as needed to accommodate changes in patient condition, caregiver availability, or other factors.

2. **Communication:**
   - Communicate effectively with patients, caregivers, and healthcare providers to confirm appointments, relay schedule changes, and address scheduling concerns.
   - Serve as a point of contact for scheduling inquiries and provide timely responses to inquiries from patients and their families.

3. **Documentation and Record-Keeping:**
   - Maintain detailed records of scheduled visits, including patient information, caregiver assignments, visit times, and services provided.
   - Ensure compliance with documentation requirements and organizational policies related to scheduling and patient care.

4. **Problem Solving:**
   - Anticipate and resolve scheduling conflicts or issues that may arise, such as caregiver availability, transportation logistics, or patient preferences.
   - Collaborate with other team members, such as case managers or clinical supervisors, to address complex scheduling situations or patient care needs.

5. **Quality Assurance:**
   - Monitor and track scheduled visits to ensure timely arrival and completion of services.
   - Evaluate scheduling processes and recommend improvements to enhance efficiency and quality of care delivery.

**Qualifications:**
- High school diploma or equivalent; associate or bachelor’s degree in healthcare administration, business administration, or related field preferred.
- Proven experience in scheduling, preferably in a healthcare or home health setting.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in computer applications and scheduling software.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Knowledge of medical terminology and healthcare regulations (preferred).