Scheduling Coordinator

2 weeks ago


Miami Beach, United States Collabera Full time
Title:          Scheduling CoordinatorLocation:   RemoteDuration:   2 - 3 MonthsTime:         8:30 - 5pm in their local time zone
PayRange: 15 - 17$/hr.
 Job Comments:
  • There is heavy volume with year end approaching. These workers will be contacting Members to schedule them for their annual Retinal Eye test.
  • Scheduling takes place via outbound calls. They will have a list of eligible members, that they will then reach out to via telephone. 
  • Front line phone position where they will negotiate/plan to get members scheduled. Prefer to have 3 years' experience in call center, working remotely. 
  • They are held to specific metrix in the role - for example, scheduling 20-25 people in the specific event they are calling/scheduling for. 
  • Must have Excel experience. Basic excel - navigating columns, sorting, filtering, etc. 
  • Must be able to multitask as they will be navigating different systems while in calls with members.
Job Description:
  • Responsible for coordinating and scheduling patients for services at various ophthalmology practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practices.
Essential Functions:
  • Receives patient calls in a high-volume call center environment and is responsible for scheduling the patient with the correct type of provider
  • Utilizes various systems to determine appointment availability and schedule the appropriate appointment.
  • Collects all relevant patient demographic information including insurance coverage, patient medical history etc.
  • Can educate the patient on referral process and arrange for any diagnostic testing.
  • Has fundamental understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care.
  • Maintain patient confidentiality.
  • Taking on any other responsibilities assigned by the manager
 Job Specifications:
  • 2 years of experience in a Healthcare-Related field.
  • Strong customer orientation and servicing skills
  • Consistently displays professionalism and positive rapport with fellow employees.
  • Demonstrate initiative in accomplishing department and company-wide goals.
  • Excellent communication skills with patients over the phone in an energetic and empathetic manner
  • Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously.
  • Detail-oriented and well-organized
  • Flexible schedule
  • Computer literate
  • Bilingual: English and Spanish

If interested kindly share your resume at jigyasa.issar@collabera.com

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