Front Office Director

2 months ago

Park City, United States Westgate Resorts Full time
Job DescriptionJob DescriptionCompany Description

Immerse yourself at the award winning Westgate Park City Resort & Spa, nestled at the epicenter of the Canyons Village base within Park City Mountain. Enveloped by unparalleled skiing and year-round mountain escapades, our resort offers an invigorating and fulfilling workplace environment. From artists gracing the Sundance Film Festival, to athletes honing their skills at the Utah Olympic Park, to adventurers seeking a mountain retreat, our guests hail from every corner of the globe. Embark on this journey with our team and together, let's extend a warm welcome to the world in Park City.

Job Description

The Director of Front Office supervises all Front Office departments, including the Front Desk, PBX, Concierge, Guest Service, and Skier Services. They are responsible for ensuring exceptional guest satisfaction across all Front Office operations, adeptly resolving guest concerns with professionalism and efficiency.

Candidates for this role should recognize its evolving nature within senior leadership at the property, demonstrating adaptability in various situations. They must consistently offer feedback and innovate to enhance engagement among guests and team members alike. The Director of Front Office must also grasp the distinction between a leader and a manager, aspiring to embody the former.

Essential Duties and Responsibilities

  • Ensures compliance with all company policies and procedures.
  • Represents Westgate Resorts professionally at all times.
  • Leads Managers, Supervisors, and frontline team members in the Front Desk, PBX, Skier Services, Concierge, and Guest Services departments.
  • Responsible for the overall direction, coordination, and evaluation of these units.
  • Provides exemplary customer service personally and through the entire staff to resort guests.
  • Demonstrates a thorough understanding of Forbes standards and holds self and staff accountable to these standards consistently.
  • Integrates Front Office, PBX, Skier Service, and Guest Services into a cohesive department.
  • Responsible for the financial success of the Front Office, PBX, Skier Service, and Guest Services departments.
  • Innovates and executes process improvements, guest enhancements, and employee engagement initiatives.
  • Manages room product and inventory.
  • Collaborates with the Engineering department for general maintenance, and major projects.
  • Oversees hiring, advising, coaching, disciplinary actions, and termination within the current purview.
  • Trains and mentors all associates, emphasizing growth and instilling pride.
  • Champions continuous improvement towards Forbes 5-star service standards.
  • Proficient in department procedures, systems (e.g., property PMS, Hotsos, Medallia, Salto, Kipsu, Office 365, Fusion), and other necessary tools to efficiently address guest and team member concerns.
  • Analytical mindset to identify and improve processes, procedures, and systems.
  • Ensures seamless arrival and departure processes involving all relevant departments.
  • Promotes collaboration across departments for property-wide success.
  • Adaptable and willing to learn, including re-learning processes as needed.
  • Assists in annual budgeting for departments under the Front Office Director purview.
  • Oversees bi-weekly payroll.
  • Steps in to assist departments as needed, such as check-in/out, valet parking, managing luggage, and guest reservations.
  • Acts as Manager-On-Duty in the absence of the Director of Operations or General Manager.
  • Reviews night audit for billing accuracy.
  • Monitors Medallia, TripAdvisor, and other social platforms consistently, addressing guest concerns promptly.
  • Conducts regular one-on-one meetings with team members.
  • Holds self and direct reports to high standards of professionalism, service, and continuous improvement.
  • Ensures guest concerns are logged into profiles and resolved before guest departure.
  • Performs other duties as assigned.
Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

  • Bachelor's or Associate's degree preferred; alternatively, 5 years of related experience and/or training; or an equivalent combination of education and experience.
  • Must have a strong passion for hospitality.
  • Minimum of 3 years of management experience, including at least 2 years in a full-service hotel environment.
  • Experience leading a team of at least 20 employees for a minimum of 2 years.
  • Previous Forbes Travel Guide experience is advantageous, though not mandatory.

Requirements

  • Availability to work any shifts assigned, weekends and holidays.
  • Possesses strong written and verbal communication skills, capable of interacting with team members and guests at all levels in a attentive and service-oriented manner.


Additional Information

      

Why Westgate?

  • Discounted Ski pass benefit (while supplies last).
  • FREE Ski & Snowboard and Mountain Bike equipment Rentals.
  • FREE garage parking.
  • Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
  • $2.00 in meals in Team Member Breakroom.
  • Comprehensive health benefits – medical, dental and vision.
  • Paid Time Off (PTO) – vacation, sick, and personal.
  • Paid Holidays.
  • 401K with generous company match.
  • Get access to your pay as you need it with our Daily Pay benefit.
  • Wellness Programs.
  • Tuition Assistance.
  • Employee Assistance Program (EAP).
  • Advancement & development opportunities.
  • Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

  • Director of Front Office

    1 month ago

    Park City, United States Waldorf Astoria Park City Full time

    DescriptionWe are thrilled to announce an exceptional opportunity for a highly motivated and experienced professional to join our prestigious team as the Director of Front Office at Waldorf Astoria Park City!! Nestled in the picturesque Wasatch Mountains, Waldorf Astoria Park City offers an unparalleled blend of luxury and adventure. As a premier...

  • Hotel Front Office Manager

    1 month ago

    Park City, United States Hotel Park City Ruth's Chris Steak House Full time

    Job DescriptionJob DescriptionHotel Park City, Located in beautiful Park City, UT; a proud member of Autograph Collection Hotels by Marriott International, is currently seeking a detailed, customer service driven, Front Office Manager. The duties of this important position are, but not limited to:Assists the Director of Front Office in managing and...

  • Director of Front Office

    1 month ago

    Overland Park, Kansas, United States Waldorf Astoria Park City Full time

    We are thrilled to announce an exceptional opportunity for a highly motivated and experienced professional to join our prestigious team as the Director of Front Office at Waldorf Astoria Park City Nestled in the picturesque Wasatch Mountains, Waldorf Astoria Park City offers an unparalleled blend of luxury and adventure. As a premier destination, our resort...

  • Office Coordinator/Accounting Assistant

    1 month ago

    Park Ridge, United States HR Director Full time

    Job DescriptionJob DescriptionOffice Coordinator/Accounting Assistant – Park Ridge, IL$24 - $26/HourWe are a small supplier of products for the automotive industry, seeking an Office Coordinator/Accounting Assistant that can juggle administrative and accounting responsibilities in the office, provide excellent customer service, and complete various...

  • Office Assistant/Front Office Receptionist

    3 months ago

    League City, United States AcroSports Full time

    Job DescriptionJob DescriptionAcroSports Kid Center is growing!! We have two locations- one in League City, TX & the other in Friendswood, TX and are hiring for a Office Assistant/Front Office Receptionist. This will be an incredibly high paced high energy position!!! Proudly serving our community since 1984 (35+years). Part-time position are currently...

  • Front Office Agent

    1 month ago

    Park City, United States Montage International Full time

    Live Your Passion.  Add Your Magic.             At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving...

  • Assistant Front Office Manager

    1 month ago

    New York City, United States Embassy Suites by Hilton New York Manhattan Times Square Full time

    The Assistant Front Office Manager is responsible for supervising the front desk operation which includes: staff training, inter-department communications, and staff accountability. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office...

  • Front Office in Dental Office

    4 months ago

    Cameron Park, United States Robert Catron Full time

    Job DescriptionJob DescriptionFront office person needed to assist in scheduling, answering phones, verifying and submitting insurances. Must have some experience in dental office setting. Experience in insurance preferred but not necessary. Part time position for Tues., Thursday and Fridays. Company DescriptionDental office in Cameron Park with substantial...

  • Assistant Front Office Manager

    3 weeks ago

    Menlo Park, United States Hotel Nia Full time

    OverviewOpportunity:  Assistant Front Office ManagerAssist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Potential Career PathFront Office Manager – Rooms Division Manager – Assistant General ManagerEssential Job Functions Interview, select,...

  • Medical Front Office

    2 months ago

    Cedar Park, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Assistant Front Office Manager

    1 day ago

    Menlo Park, United States Hotel Nia Full time

    Overview Opportunity: Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Potential Career Path Front Office Manager Rooms Division Manager Assistant General Manager Essential Job Functions Interview, select,...

  • Front Office Coordinator

    1 month ago

    Florida City, United States SIMED Full time

    SIMEDHealth is currently looking fora Front Office Coordinator to join our Chiefland team! The Front Office Coordinator is a working supervisor that is responsible for supervising all patient service functions, including patient flow, scheduling, check in/out, referrals, work comp coordinator, medical records, charge posting, fax server, referrals and...

  • Front Office Coordinator

    1 month ago

    Arizona City, United States Western Vascular Institute Full time

    At Western Vascular Institute we are looking for a Front Office Coordinator to assist with patients Check In + Outs. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, appointment scheduling and patient services (Insurance + Referral process). As a...

  • Front Office

    1 month ago

    Union City, United States Mayday Dental Staffing Full time

    Job DescriptionJob DescriptionPermanent Full-Time Front Office - Reception position at a Union City, California general dental practice. This office is looking for Monday, Thursdays, Fridays 9-6 and Tuesdays 10-7. They would like for someone familiar with insurances and Dentrix. They also offer Sick pay, PTO, Holiday pay and possibly more. #1535BenefitsWe...

  • Front Office Coordinator

    2 weeks ago

    Pinellas Park, United States Clear Sight Partners Full time

    Job Type Full-time Description We're looking for a Front Office Coordinator to join our St. Petersburg team!This is an opportunity to join Sight360 to learn more about Ophthalmology and our special patient care. At Eye Associates of Pinellas, a Sight360 company, we are building the region's premier destination for comprehensive vision care. We are a team of...

  • Front Office Representative

    4 days ago

    Jersey City, United States This Is Voice Full time

    Job DescriptionJob DescriptionDescription     This Is Voice is seeking a welcoming and organized Front Office Representative to serve as the face of our company. The ideal candidate will ensure a positive experience for all visitors and callers by providing excellent customer service and managing front office operations efficiently. Company: This Is...

  • Front Office Clerk

    3 weeks ago

    Commerce City, United States CMG - Corporate Office Full time

    Job DescriptionJob DescriptionPosition Summary:This position requires a professional individual that has experience handling incoming calls, welcoming visitors, typing correspondence, filing and processing mail; ordering office supplies, and other administrative tasks as assigned or needed. This position helps assist with intaking hardware and requires...

  • Front Office Intern/Trainee

    2 months ago

    Overland Park, Kansas, United States Hyatt Centric Park City Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.This is a Front Office Intern/Trainee program for students or graduates seeking an understanding of the hospitality industry, specifically the Front Office operation. This internship includes...

  • Medical Assistant Front Office

    3 months ago

    College Park, United States Apogee Womens Health Inc Full time

    Job DescriptionJob DescriptionBusy OB GYN office. Patient population is females ages 15 to 99 years of ages. Proficient with electronic medical records, insurance verification and patient appointment scheduling. We need someone who learns fast and uses initiative.  Punctuality, good attendance and dependability is mandatory. Schedule is Mon - Fri with...

  • Front Office Manager

    4 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Job DescriptionJob DescriptionJob Summary: The Front Office Manager is responsible for overseeing the daily operations of the front desk. This role ensures that all guests receive outstanding service and that their needs are met promptly and efficiently. The Front Office Manager will lead, train, and motivate the guest services team to deliver a high...