Hotel Front Office Manager

2 months ago


Park City, United States Hotel Park City Ruth's Chris Steak House Full time
Job DescriptionJob Description

Hotel Park City, Located in beautiful Park City, UT; a proud member of Autograph Collection Hotels by Marriott International, is currently seeking a detailed, customer service driven, Front Office Manager.


The duties of this important position are, but not limited to:

  • Assists the Director of Front Office in managing and coordinating the daily activities of guest service team members; Front Desk Attendants, Drivers, Bell Attendants,Telephone Operators, Night Auditors, to ensure exemplary guest satisfaction and to maximize hotel profitability.
  • Ensures the arrival, departure, and all other guest service interactions are conducted in an efficient, professional, and friendly manner.
  • Interacts positively with customers and fellow associates, taking needed action to resolve problems that may arise, maintaining a high level of quality and responsiveness.
  • Helps to reduce and resolve guest service complaints by anticipating potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
  • Tracks guest satisfaction surveys and maximizes usage of the guest response tracking system.
  • Performs other job related duties as assigned by the Director of Front Office.



We are looking for candidates with:

  • Previous Front Desk Management & knowledge of hotel operations.
  • Basic knowledge of computer systems is required with a preference toward Opera PMS and various Marriott related platforms.
  • Flexible scheduling that may include days, evenings, and weekends is preferred.
  • A proven ability to achieve outstanding guest service through leadership is desired.



-Equal Opportunity Employer-





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