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Front Office Coordinator
2 months ago
At Western Vascular Institute we are looking for a Front Office Coordinator to assist with patients Check In + Outs. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, appointment scheduling and patient services (Insurance + Referral process). As a Front Office Coordinator, you should combine a pleasant personality with a dynamic professional attitude. Our ideal candidate has a solid customer service approach and can work efficiently in a fast paced environment with the ability to multi-task. Ultimately, you should be able to ensure our front desk provides professional and compassionate service to our patients.
Responsibilities
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
Greet patients to ensure timely and accurate customer service
Answering telephones
Fax filling
Electronic chart preparation + scheduling
Collection of copays
Ensure company’s policies and security requirements are met
Skills + Experience
Work experience as a Front Desk Coordinator is preferred
Vascular experience is not required but is a HUGE PLUS
Task oriented
Must be a self-starter + dependable
Hands on experience with office machines (e.g. fax machines and printers)
Thorough knowledge + experience in customer service
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
High School diploma; additional certification(s) is a plus.
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