![Embassy Suites by Hilton New York Manhattan Times Square](https://media.trabajo.org/img/noimg.jpg)
Assistant Front Office Manager
2 months ago
The Assistant Front Office Manager is responsible for supervising the front desk operation which includes: staff training, inter-department communications, and staff accountability. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
· Responsible for ensuring customer satisfaction at the highest level
· Act in a professional and responsible manner in front of all guests and associates
· Maintain guest room inventory
· Perform all tasks of a Front Office Staff as needed to facilitate service
· Ensure all operations and cash handling are done per policies and procedures
· Maintain excellent communication with the housekeeping department
· Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
· Analyze, investigate, and resolve guest complaints
· Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
· Provide input to the Director of Rooms to insure proper staffing levels for customer service goals
Qualifications
· Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
· 1 or more years of Front Office leadership experience
· Service oriented style with professional presentations skills
· Lifestyle and/or Hilton experience a plus
· Hotel/Hospitality degree an asset
· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
· Clear concise written and verbal communication skills in English
· Must be proficient in Microsoft Word and Excel
· Must have excellent organizational, interpersonal and administrative skills
Source: Hospitality Online
-
Assistant Front Office Manager
1 month ago
New York, United States DoubleTree by Hilton New York Midtown Fifth Ave Full timeDescription: The main purpose of the Assistant Front Office Manager is ensuring the smooth operation of the hotel front desk. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager. To direct the Front Office operation in the absence of the Front Office Manager.Essential...
-
Assistant Front Office Manager
1 month ago
New York, New York, United States DoubleTree by Hilton New York Midtown Fifth Ave Full timeDescription: The main purpose of the Assistant Front OfficeManager is ensuring the smooth operation of the hotel front desk. To be responsible in directing, coordinating,and monitoring the overall Front Office operation as directed by the FrontOffice Manager. To direct the FrontOffice operation in the absence of the Front Office Manager.Essential Functions:...
-
Assistant Front Office Manager
1 month ago
New York, United States Moxy NYC Lower East Side Full timeThe main purpose of the Assistant Front Office Manager is ensuring the smooth operation of the front desk. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager. To direct the Front Office operation in the absence of the Front Office Manager.HOTEL VALUES: This description...
-
Assistant Front Office Manager
3 months ago
New York, New York, United States Moxy NYC Lower East Side Full timeThe main purpose of the Assistant Front Office Manager is ensuring the smooth operation of the front desk. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager. To direct the Front Office operation in the absence of the Front Office Manager.HOTEL VALUES: This description of...
-
Assistant Front Office Manager
2 days ago
New York, United States Hersha Hospitality Management LP Full timeOverview Opportunity: Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job...
-
Assistant Front Office Manager
2 months ago
New York, United States Hotel Talent NYC Full timeThe Assistant Front Office Manager supervises the front desk operation, including staff training, inter-department communications, and staff accountability. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest...
-
Assistant of Front Office Manager
3 weeks ago
New York, United States DoubleTree By Hilton New York Times Square West Full timeThe Assistant Front Office Manager supervises the front desk operation, including staff training, inter-department communications, and staff accountability. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest...
-
Assistant Front Office Manager
3 months ago
New York, United States Hotel Talent NYC Full timeThe Assistant Front Office Manager supervises the front desk operation, including staff training, inter-department communications, and staff accountability. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest...
-
Assistant Front Office Manager
2 weeks ago
New York, United States Hilton Garden Inn Central Park South Full timeOverview Opportunity: Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Potential Career Path Front Office Manager Rooms Division Manager Assistant General Manager Essential Job Functions Interview, select, train,...
-
Assistant Front Office Manager
2 months ago
New York, United States Sheraton Tribeca New York Hotel Full timeThe Assistant Front Office Manager is responsible for supervising the front desk operation which includes: staff training, inter-department communications, and staff accountability. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition, this position will respond quickly to guest requests and/or...
-
Assistant Front Office Manager
1 month ago
New York, United States Hyatt Centric Midtown 5th Avenue New York Full timeDESCRIPTIONThe Hyatt Centric New York is seeking an experienced Assistant Front Office Manager who will assist in leading the Front Office staff in the proper execution of Guest Satisfaction and Front Desk service standards. The Assistant Front Office Manager will also assist in hiring team members, managing performance, communicating feedback, and training...
-
Assistant Front Office Manager
3 weeks ago
New York, United States Sheraton Tribeca New York Hotel Full timeThe Assistant Front Office Manager supervises the front desk operation, including staff training, inter-department communications, and staff accountability. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition, this position will respond quickly to guest requests and/or complaints in a friendly...
-
Assistant Front Office Manager
2 months ago
New York, New York, United States Embassy Suites by Hilton New York Manhattan Times Square Full timeThe Assistant Front Office Manager is responsible for supervising the front desk operation which includes: staff training, inter-department communications, and staff accountability. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office...
-
Assistant Front Office Manager
1 month ago
New York, New York, United States Hyatt Centric Midtown 5th Avenue New York Full timeDESCRIPTIONThe Hyatt Centric New York is seeking an experienced Assistant Front Office Manager who will assist in leading the Front Office staff in the proper execution of Guest Satisfaction and Front Desk service standards. The Assistant Front Office Manager will also assist in hiring team members, managing performance, communicating feedback, and training...
-
Assistant Front Office Manager
3 weeks ago
New York, New York, United States Sheraton Tribeca New York Hotel Full timeThe Assistant Front Office Manager supervises the front desk operation, including staff training, inter-department communications, and staff accountability. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition, this position will respond quickly to guest requests and/or complaints in a friendly...
-
Assistant Front Office Manager
1 month ago
New York, United States Moxy NYC Chelsea Full timeThe primary purpose of the Overnight Assistant Front Office Manager is to ensure the smooth operation of the front desk. To be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager. To direct the Front Office operation in the absence of the Front Office Manager.HOTEL VALUES:...
-
Assistant Front Office Manager
21 hours ago
New York, United States SH Hotels and Resorts Full timeSalary Range $65,000 to $67,000 Overview Grow with us...We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department. 1 Hotel Central Park has an opportunity for a...
-
Assistant Front Office Manager
8 hours ago
New York, New York, United States Arlo SoHO Full timeJob DescriptionArlo SoHO is seeking a dynamic and experienced Assistant Front Office Manager to join our team. As a key member of our front office department, you will be responsible for ensuring exceptional guest service and creating memorable experiences for our guests.Key Responsibilities:Guest Service: Treat guests with courtesy and respect in a variety...
-
Manager, Events and Live Journalism
1 month ago
New York, United States Front Office Sports Full timeJob DescriptionJob DescriptionDescriptionThe Manager of Events and Live Journalism will play a crucial role in executing Front Office Sports’ expanding slate of in-person and virtual events. Reporting to the Director of Events and Live Journalism, you will support the larger event team with the planning and execution of 10+ events annually along with a...
-
Assistant Operations Manager
5 days ago
New York, United States Hyatt Centric Full timeOrganization- Hyatt Centric Times Square New YorkSummaryAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding...