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Membership Systems Specialist
2 months ago
Moderate Risk/Non-Sensitive
Open to all qualified applicants
What are Trust Fund Positions?Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program and may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care). Conditions of Employment
- Pass Pre-employment Background Check and Subsequent Background Investigation for position designated as low risk.
- Complete a Probationary Period
- Maintain a Bank Account for Direct Deposit/Electronic Transfer.
- The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
- Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.
OVERVIEWCome join a dedicated and creative team at an exceptional time for the Smithsonian, an institution with a bold vision for the future: to build a better tomorrow for all. Smithsonian Secretary Lonnie G. Bunch III and the institution’s leadership are launching a campaign to support this vision. The Smithsonian Campaign for Our Shared Future will secure funds for all Smithsonian museums and centers as the institution reimagines its mission to find solutions for collective challenges in a rapidly changing world. The campaign will provide a foundation for critical research to ensure people and nature thrive together, build unparalleled education programs with families and partners, collect the world’s most precious objects, document the present while reflecting on the past, and reimagine the visitor experience both in-person and online. We are bringing the Smithsonian off the National Mall and across the country through dynamic programming and affiliate partnerships, creating access for all. The Smithsonian is also developing two new museums—the National Museum of the American Latino and the Smithsonian American Women's History Museum. These museums will share the experiences and perspectives of Latinos and women across history and deepen our shared understanding of what it means to be American. The Office of Advancement oversees and guides the fundraising efforts of the entire Smithsonian and is home to the central advancement organization for the Institution. In addition to raising significant support for a variety of Smithsonian initiatives, the Office of Advancement provides support services to advancement offices across the Institution. The office engages with staff throughout the Smithsonian in accomplishing their goals.
DUTIES AND RESPONSIBILITIESThe Membership Systems Specialist works in the Office of Advancement for the Smithsonian Institution. This position delivers production and systems support for the Institution’s two new museums - the National Museum of the American Latino and the Smithsonian American Women's History Museum. It offers the opportunity to work in partnership with a team of dedicated staff while directly serving a diverse group of membership programs. The Specialist runs production jobs to produce data for direct mail, telemarketing, text and online campaigns, regularly scheduled reports, data extracts, and data uploads. The incumbent troubleshoots and resolves membership systems issues by identifying causes, assisting with remedies, and advising on error prevention. This person serves as a programming specialist by reviewing specifications, writing simple programs, and creating and executing test plans as part of the development life cycle. Collaborates with business users across Smithsonian Institution membership teams and developers to improve membership data, deliver regular and ad-hoc data sets and reports and identifies tasks that are repetitive and do not require review, participates in automation of those tasks. The incumbent serves as an in-house specialist on the membership portion of the Advancement CRM.
QUALIFICATION REQUIREMENTSThe successful applicant will have at least intermediate level knowledge of Microsoft Office tools (Outlook, Excel, Access, Word, PowerPoint, Teams). Experience working with complex Excel spreadsheets including pivot tables and data from multiple sources should be demonstrated in applicant materials. Applicants must have experience with SQL, PL/SQL or TOAD and ETL tools to import/export data between applications. Familiarity with Python, JavaScript, C/C++/C# as well as SSIS, SSRS or Tableau is a plus. A background with fundraising databases including Ellucian Advance, Salesforce, Tessitura, or Raisers Edge is preferred. The position requires the ability to thrive in a fast-paced environment and meeting deadlines with complete and accurate data while providing good customer service. Applicants should demonstrate strong analytical and problem-solving skills with attention to detail. Strong communication and customer service skills are required. Experience with membership, fundraising, non-profit organizations and/or database management preferred. Degrees and certifications should be included on resume. Application Instructions The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery." Interested candidates should submit their resumes and a cover letter by August 16, 2024. Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week. Applicants who wish to qualify based on education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package. Any false statement in your application may result in your application being rejected and may also result in termination after employment begins. Relocation expenses are not paid. What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager. Commitment to Diversity, Equity, and InclusionThe Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact oastaffing@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures. The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: www.si.edu/oeema.
