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Director of Membership and Career Development

2 months ago

Washington, United States NAFSA Full time
About the Role

The Director of Membership and Career Development will lead NAFSA's efforts to acquire and retain members, building robust systems for identifying and encouraging engagement in NAFSA programs and activities within the global higher education marketplace.

Key Responsibilities
  • Membership Growth and Retention: Meet and exceed established annual membership recruitment goals by collaborating with the Marketing team and knowledge community liaisons to develop annual strategies and tactical plans focused on member acquisition and retention.
  • Member Engagement: Develop and regularly update strategic member and non-member outreach and engagement messaging that leverages valued membership program, product, and services benefits. Communicate the value of member benefits to members and the marketplace.
  • Program Development: Oversee a dynamic program of activities for NAFSA Career Center at the NAFSA annual conference, including career-focused presentations and the NAFSA Career Adviser Program.
  • Relationship Building: Steward relationships with member account contacts and stakeholders, ensuring outstanding customer care to all members and member prospects.
  • Reporting and Analysis: Compile data and information in ways that point to membership solutions, supporting marketing and marketing partners with multiple lists for acquisition and retention programs.
Requirements
  • Education: Bachelor's degree relevant to position requirements, or an equivalent combination of education and experience.
  • Experience: Minimum five years of progressive experience in membership management, with a track record of excellent customer relations support using a variety of communication mediums and platforms.
  • Skills: Strong communication skills, both oral and written, and excellent organizational skills and attention to detail. Demonstrated ability to plan, take initiative, set priorities, and exercise sound judgment as well as problem-solve in a complex, fast-moving environment.
Preferred Qualifications
  • Education: Master's degree relevant to position requirements.
  • Experience: 10 years of membership, customer care, or career services experience serving diverse, multicultural member or customer services organization(s).
  • Skills: Experience with member data management and analysis, database software, and various web or cloud-based conferencing platforms.
About NAFSA

NAFSA believes that international education advances learning and scholarship, fosters understanding and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community.