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Membership and Chapter Services Specialist

2 months ago

Washington, Washington, D.C., United States American Society of Landscape Architects Full time
Position Overview

This role is designed as a hybrid opportunity, requiring in-office presence on select days. The Membership and Chapter Services Department (MCSD) Specialist plays a vital role in supporting the American Society of Landscape Architects (ASLA) team, ensuring that programs operate efficiently for our esteemed members.


Key Responsibilities:
  1. Act as the primary contact for inquiries and requests from members and subscribers.
  2. Facilitate the timely distribution of membership and Landscape Architecture Magazine renewal notifications through various channels.
  3. Investigate inquiries, troubleshoot issues, and provide comprehensive information regarding ASLA membership, renewals, and subscriptions.
  4. Compile and format data on new members and significant member milestones for acknowledgment in the member newsletter.
  5. Maintain accurate records of volunteer leaders in the Association Management System (AMS) and ensure annual updates are entered.
  6. Process membership applications, renewals, subscriptions, and product orders in accordance with ASLA database protocols.
  7. Support the consistency of data within the AMS.
  8. Serve as the administrator for MCSD Basecamp groups.
  9. Assist in organizing chapter leadership visits by supplying the Executive Office with necessary chapter information.
  10. Manage the registration area during the ASLA annual conference, including the distribution of member recognition ribbons.
  11. Deliver prompt and high-quality service to members, prospective members, and other stakeholders through various communication methods.
  12. Safeguard confidential and sensitive information.
  13. Provide additional assistance to ASLA membership team members with data entry and administrative tasks as required.
  14. Inform members and prospects about the advantages and value of ASLA membership.
  15. Embody and promote the values and culture of ASLA.
  16. Perform other assigned duties as necessary.
Qualifications:
  • A minimum of 3 years of administrative experience, ideally within a nonprofit or association environment.
  • Preferred educational background includes an Associate's or BA/BS degree.
  • Proficient in Excel for managing data and information in spreadsheets.
  • Strong customer service focus.
  • Exceptional customer service, data entry, and written communication skills with a keen attention to detail.
  • Comfortable working with databases, data entry, and reporting tasks.
  • Ability to prioritize and manage workflows that involve interruptions and multiple projects simultaneously.
  • Professional demeanor with the ability to collaborate effectively in a team setting.
  • Strong technological proficiency, including Microsoft Office, MailChimp, and Survey Monkey.
  • Experience with Impexium is a plus.

Flexible work-from-home options are available.