Family Peer Support Specialist
2 months ago
Program Summary
Philadelphia Family Voices is Philadelphia’s first and only family-legacy organization. As a family legacy organization, the mission of Philadelphia Family Voices is families helping families navigate and improve child-serving systems by creating opportunities for education, empowerment, advocacy and support.
Position Summary
Reports to: Program Supervisor
Direct Reports: None
Status: Non-Exempt; 35-hour workweek (full-time); may include evenings and weekends
The Family Peer Support Specialist (FPSS) provides support for families of children and youth with behavioral health and/or autism spectrum disorder who need more assistance and support than information/referral and straightforward linkage to services. The FPSS works with families who have mid-level needs to connect their child/youth to screening, evaluation, treatment, and other supports, building and strengthening the family’s competency and confidence, and providing other opportunities for family engagement and support.
Summary:
- Utilize experience and partnership skills to help other families and the systems that serve them.
- Establish and maintain strong effective relationships with the Program Supervisor and/or Manager, Philadelphia Family Voices staff, management, and key stakeholders.
- Establish and maintain strong effective relationships with members of the community that we support:
- Families and youth
- General public
- Community agencies and organizations
- The Philadelphia child serving systems [Department of Human Services (DHS), Juvenile Justice (JJ), Early Intervention (EI), Behavioral Health and Autism related services and programs
- Schools and Education System
- Community Behavioral Health (CBH)
- Administrators/ staff of Philadelphia Department of Behavioral Health & Intellectual Disabilities (DBHIDS).
- Promote a positive public image of all PFV programs and serve as a representative in assigned committees, task forces, as well as other meetings.
- Promote and model high ethical, professional and respectful behaviors both within Philadelphia Family Voices and externally.
Key Duties & Responsibilities:
Administrative
- Participate in regular 1:1 supervision and team meetings as scheduled.
- Participate in all required agency staff meetings.
- Attend required trainings.
- Attend all required meetings/conference calls in the community in a professional manner.
- Gather and provide data as assigned.
- Other duties as assigned.
Program and Staff Responsibilities:
- Connect families to screening, evaluation, treatment and other supports for their child/youth; build and strengthen family member’s competency and confidence to manage child/youth’s needs.
- Coach families to develop advocacy skills and make informed decisions; serve as an emotional support and positive role model to parents and caregivers.
- Provide education, training and resources to parents and caregivers to enhance their capacity to meet their child’s overall wellness needs; link families to other supports.
- Schedule regular meetings with assigned families, preferably in-person; attend meetings with families; maintain documentation of all provided services through our electronic database. Follow workflow and documentation expectations as outlined in the Philadelphia Family Voices’ program manual.
- Along with families, identify needs and develop goal plans and action steps to achieve their goals; review and update plans as needed.
- Adhere to the Philadelphia Family Voices family support empowerment and family-driven model and philosophy in providing community-based peer-to-peer support to parents of children and youth with behavioral and/or mental health challenges or autism.
- Utilize knowledge of service systems and the range of resources available for children, youth and families; share knowledge effectively during family meetings and consultation with professionals.
- Facilitate support groups, workgroups, trainings and presentations; represent Philadelphia Family Voices at resource fairs and other community events.
Electronic Health Record (EHR) Data Base
- Enter participant data in the Electronic Healthcare Records/ Program Database system upon intake.
- Ensure that all participants’ contacts are documented in EHR/Database according to agency polices.
- Document all services and activities (i.e. trainings, system meetings) according to agency policies.
Education, Knowledge, Skills & Abilities:
Minimum Experience
- Parent/guardian with direct experience raising a child with autism spectrum disorder who has utilized the local child serving systems.
- Ability to use lived experience to support other families.
- At least one year of experience working to support children, young adults and/or families impacted by autism or behavioral health challenges, or other significant experience working with the disability community.
- One year experience/knowledge of Philadelphia child-serving systems and resources for children/adults with autism or behavioral challenges.
- Completion of Family Peer Support training and Autism Family Peer Support* training within 3 months of hire.
*the Autism Family Peer Support training is required for Navigators on the ASD Team only
- Child Abuse, FBI Fingerprint, and Criminal Background Clearances.
- Reliable mode of transportation.
Preferred Experience Requirements
- Knowledge of or training in Systems of Care and trauma informed care.
- Experience with Child and/or Family Advocacy.
- Experience in working with families and communities on behalf of children with mental health issues is highly desirable.
- Experience working with and understanding of billable service with the Medicaid system.
- Philadelphia County Resident.
Minimum Education Requirements
High School Diploma or GED.
Required Skills
- Demonstrated effective written and verbal communication skills.
- Ability to interact with families and other external parties effectively and professionally, including multi-disciplinary teams.
- Possess strong computer skills to perform job duties including desktop computing, email, time sheet management, electronic health records, using Microsoft Office Applications, ADP and other relevant software.
- Ability to be flexible, collaborative, and creative.
- Dependable with strong time management and organizational skills.
- Excellent communication, listening and interpersonal skills including public presentations.
- Negotiation and conflict resolution abilities.
- Utilizes a strength-based perspective.
- Ability to maintain regular and punctual attendance; available for flexible work schedule including evenings and weekends as needed.
Physical Requirements
- Able to sit/work at a computer and perform general office functions.
- Able to travel within the community that may not be handicap accessible, including stairs.
- Able to use public transportation and/or drive around the city, including in inclement weather.
- Able to carry computer equipment to external sites as needed.
- Able to communicate clearly with others; possible exposure to vulgar or inappropriate language or gestures.
Working Environment
Work in a variety of settings, including but not limited to:
- Philadelphia Family Voices office,
- ZOOM or other approved digital meeting platforms,
- Community settings and schools,
- Family’s homes,
- Treatment programs and Children’s Crisis Response Center (CRC),
- Family Court,
- Community Behavioral Health office.
Reasonable accommodation will be made to enable individuals with disabilities to perform essential job duties.
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