Customer Experience Specialist

2 months ago

Reno, United States ZLINE Full time
Job DescriptionJob DescriptionSalary: $40,000+ DOE

Who are we?


ZLINE Kitchen & Bath is a Reno-based kitchen & bathroom appliance company providing attainable luxury® to homeowners. Simply put, we are a progressive, nationwide company that creates, markets, and sells high-end kitchen appliances such as range hoods, oven ranges, dishwashers, and refrigeration. We are quickly becoming a household name in appliances and partner with The Home Depot, Lowe’s, Costco, and many other reputable retailers. With designs that are inspired by the captivating landscapes of Lake Tahoe, it’s no wonder how ZLINE is forging its own path… Will you help us tell our story? 


We are known for our attention to detail and commitment to our customers and employees alike. We believe in innovation, honest business, and are proud of the products we create, the services we offer, and the team that makes it all possible. If you are looking for a fulfilling career with a great team alongside you, join the ZLINE team


We are a 2022 &  2023 Certified Great Place To Work Check it out Here


As a Customer Experience Specialist, you will be the first voice our customers hear over the phone that represents ZLINE Our CE Specialists are positive, upbeat individuals who value knowledge, customer satisfaction and helping others. We are seeking someone who wants to excel in their career, push boundaries, create new strategies and work their way up The potential for growth at ZLINE is limitless, so bring a dedicated and hungry attitude to get in on the ground floor. We enjoy watching your skill sets, education, personable skills, and computer literacy skills grow alongside ZLINE Being a CE Specialist is so much more than answering phones and emails, being a CE Specialist for ZLINE means you are spreading knowledge of our product, empowering our customers, and being a great team player that aims to grow and spread their positivity



This is not a typical call-center role. It is a technical role where you are able to problem-solve and build strong relationships at the same time


Typical Job Duties: 

  • Connect with customers via phone calls, emails, and live chats
  • Provide customers with product details to find the best fit for their home
  • Assist customers with questions during the installation process 
  • Walk customers through troubleshooting steps to ensure proper functionality
  • In-depth product & system training
  • Collaborate with team members to create the best solutions for customer issues


For more information on this role, check out our job ad video Check it out Here


Requirements:

  • A high school diploma or equivalent required
  • Excellent verbal and written communication skills 
  • Ability to multitask by handling a variety of customer experience cases
  • Ability to be on the phone, email, and chat communication for about 8 hours/day
  • Great organizational and follow-up skills
  • Literacy with Mac OS computer systems
  • Familiarity with the Google Suite (ie. Docs, Sheets, Calendar, Mail)
  • Familiarity with CRM platform a plus
  • Great retention of computer programs
  • Patience and understanding of customer needs and the ability to de-escalate when necessary
  • Dedicated to being a forever learner of Product Knowledge (We create new SKU's every day)
  • Bilingual is a plus 



What You’ll Get:

Hours: Monday - Friday, 8:00am - 4:30pm with a 30-minute lunch


Compensation starts at $40,000+ annually DOE

Pay dates are bi-weekly


Benefits are available to all full-time employees after working 90 days 


  • Medical, dental, vision, & life Insurance
  • Flexible Spending Account & Health Savings Account
  • 401k Match at 6%
  • Profit Sharing
  • Professional Development 
  • Paid Time Off (Vacation & Sick time)
  • Paid Holidays
  • Paid Parental Leave after one year of employment
  • Sponsored fitness program
  • Get in on the ground floor
  • Top-of-the-line training program
  • Ample opportunity for advancement, we want to see you grow 
  • Drinks & snacks are provided in the office
  • Festive Friday team bonding events 
  • Dog-friendly office space… Because dogs make everything better right?


EEO


ZLINE Kitchen and Bath, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ZLINE Kitchen and Bath, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time. 


To see the behind-the-scenes of our team, follow us @zlinekitchencareers on Instagram


Check out our Website and Social Media to learn more about ZLINE

www.zlinekitchen.com

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