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Front Desk Office Coordinator

3 months ago

Round Rock, United States Pain Specialists of America LLC Full time
Job DescriptionJob DescriptionDescription:


The position requires the person to work at our Round Rock 3 days a week/Cedar Park on Tuesday/Thursday. We are seeking someone with strong communication skills and customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel welcome and are properly greeted. They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.

Work Locations:

CEDAR PARK

1401 Medical Parkway

Building C, Suite 345

Cedar Park, TX 78613


ROUND ROCK

7201 Wyoming Springs Drive

Suite 400

Round Rock, TX 78681


Detailed Responsibilities

  • Check patients in, print out medication list and provide necessary paperwork
  • Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.
  • Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.
  • Document all payments and non-payments on the schedule and give to manager at end of day.
  • Verify demographics with patients and update as necessary.
  • Enter all appropriate patient demographics into corresponding EHR/EMR
  • Have all patients sign Opioid contract, and LOP patients sign LOP Lien.
  • Scan paperwork into appropriate systems.
  • Confirm appointments
  • Send referral letters.
  • Retrieve procedure cost estimate from S-FAX.
  • Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.
  • Maintain up-to-date HIPAA information in patient’s chart.
  • At all times, keep reception, waiting area and workstation tidy and professional.
  • Maintain patient confidentiality.
  • Other duties as assigned
  • Travel as needed
Requirements:

Education and Experience/Technical Skills

  • Must be willing to work at both Round Rock and Cedar Park locations each week.
  • High school diploma or equivalent
  • Previous experience working in a medical office (Highly preferred)
  • Medical terminology
  • A minimum of 1 year experience in a customer service position
  • Proficient in MS Word, Excel, PowerPoint and Outlook

Other Position Requirements

  • Organized and detail-oriented
  • Customer-oriented
  • Possesses excellent written and verbal communication skills
  • Ability to multitask in a fast-paced environment and meet deadlines