Front Office Coordinator

3 weeks ago


Round Rock, Texas, United States PDS Health Full time

About the Role:

The Front Office Coordinator will play a vital role in the success of our dental practice. As a key member of our team, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Key Responsibilities:

  • Model company culture and values in all interactions with patients and colleagues
  • Support the patient experience by helping to get patients into the office and ensuring they are comfortable during their visit
  • Schedule appointments and manage the front office checklist to ensure a productive day for our healthcare providers
  • Interact and communicate with patients and guests in the reception area during their wait time
  • Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
  • Post payments to patient accounts in accordance with company policies
  • Be subject matter expert in practice management system with regards to patient registration, e-check in, and account information
  • Confirm all patient appointments in accordance with office confirmation policies or a minimum of 2 days in advance
  • Ensure all patient messages received from the contact center are returned and resolved in a timely manner
  • Participate in daily morning huddles, monthly team meetings, and any other meetings as required

Requirements:

  • High School Diploma or general education degree (GED)
  • Prior course work or on-the-job training in the fields of dentistry, insurance, or business

Preferred Qualifications:

  • Knowledge of office practices, technology applications, and patient insurances
  • Results-oriented individual with excellent communication and interpersonal skills
  • Ability to manage tasks and time effectively without compromising the quality of work

Benefits:

  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition reimbursement
  • 401K
  • Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Salary Information: $15.50-$21.50 / Hourly


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