Hotel Front Desk Agent
4 weeks ago
We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Quality Inn & Suites. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities- Welcoming guests and checking them in and out, ensuring accurate room assignments and key distribution
- Handling incoming calls, online and in-person room bookings, and responding to guest inquiries
- Performing regular bookkeeping duties, including updating guest information and ensuring accurate room inventory
- Mitigating customer complaints and providing solutions to ensure guest satisfaction
- Communicating with housekeeping to ensure guest rooms are ready and meet quality standards
- Previous experience in the hospitality industry, preferably in a front desk or guest services role
- Excellent communication and interpersonal skills, with the ability to handle stressful situations
- Proficiency in Microsoft Office and reservation management systems
- High school diploma or equivalent required
At Quality Inn & Suites, we pride ourselves on providing a welcoming and inclusive work environment. Our team members are passionate about delivering exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is looking for a rewarding career opportunity, we encourage you to apply.
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Hotel Front Desk Representative
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Hotel Front Desk Night Auditor
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Hotel Front Desk Night Auditor
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Front Desk Representative
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