Hotel Front Desk Auditor

2 weeks ago


Round Rock, Texas, United States Quality Inn & Suites Full time
Hotel Front Desk Night Auditor Job Description

We are seeking a highly skilled and detail-oriented Hotel Front Desk Night Auditor to join our team at Quality Inn & Suites. As a Night Auditor, you will be responsible for reconciling all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.

Responsibilities:
  • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
  • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
  • Produce and distribute daily, weekly, and monthly reports to hotel management, department heads, and general manager
  • Process additional administrative, bookkeeping, and accounting procedures as required
  • Ensure all guests feel they are having an exceptional experience at the property
Qualifications:
  • Excellent customer service and communication skills are required
  • Diploma or equivalent from high school is required; some college is desired
  • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
  • Must be computer proficient; experience with accounting or reservation software is a bonus
  • Flexible overnight hours are required


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