Hotel Front Desk Representative

4 weeks ago


Round Rock, Texas, United States Days Inn by Wyndham Round Rock Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Days Inn by Wyndham Round Rock. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to inquiries, and provide information about hotel services and facilities.
  • Front Desk Operations: Manage front desk operations, including check-in and check-out, room assignments, and key control.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, and contribute to a positive and productive work environment.
Requirements
  • Education: High school diploma or equivalent required; college coursework in hospitality or a related field is an asset.
  • Experience: Previous experience in a hotel or hospitality environment is preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Availability: Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
What We Offer
  • Competitive Compensation: $14/h to $16/h based on experience.
  • Opportunities for Advancement: Career growth and development opportunities within our hotel and the Wyndham Hotels & Resorts brand.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance, and paid time off.


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