Internal Support Technician

2 months ago

Houston, United States Wright Business Technologies Full time
Job DescriptionJob DescriptionSalary:

The Internal Support Technician is responsible for serving as a central point of contact for customers and field  support technicians by consistently delivering a positive customer experience in remotely performing diagnostic, troubleshooting and resolution activities of IT issues to proactively support and maintain network environments with minimal downtime and disruption to the customer.


Essential Job Duties:


§   Answers inbound telephone calls from customers to address routine IT related questions, as well as IT related issues involving computer desktops, laptops, and other related technology equipment and systems.

§   Uses the telephone and other remote tools in performing diagnostic and troubleshooting activities.

§   Assesses technical and customer service situations to identify the most appropriate resolution for the customer in order to maintain and support the network environment with minimal downtown and disruption to customer.

§   Diagnoses IT issues to identify problem sources and appropriate remedies for resolving IT issues.

§   Troubleshoots and implements remedies for resolving IT issues.

§   Assists onsite field technicians with diagnosing and troubleshooting IT issues.

§   Escalates, as appropriate, complex and non-routine IT issues to proper internal personnel.

§   Coordinates and completes monthly service checkups for customers.

§   Documents and reports activities performed to include, without limitation, scope of activity, method applied to remedy issues, vendor trouble tickets, and other related activity and resources.

§   Prepares and submits production activity and related reports for internal personnel, company management and customers.

§   Documents and reports utilization of time and allocation of hours in delivering customer-centric technical support and service to ensure accurate and complete billing to customers.

§   Assists in assessing, troubleshooting, diagnosing and resolving IT issues while onsite with field support technician.

§   Completes assigned duties and tasks during afterhours rotation, as assigned.

§   Verifies and maintains backup appliances for clients on a daily basis to ensure minimal interruption in data redundancy.

§   Demonstrates and applies proficient technical understanding and working knowledge to include, without limitation, operating systems, networking, desktop and laptop computers, and other related devices and systems.

§  Demonstrates and applies timely, professional and quality levels of service in order to create and sustain a positive experience for each and every customer.

§  Stays abreast of information technology industry trends, updates and related information in order to maintain proficient understanding and working knowledge in respective job function.

§   Consistently displays integrity, responsibility, accountability, teamwork and ethics.

§   Performs assigned job duties and responsibilities in accordance with company policies, procedures and standard practices.

§   Performs other duties as assigned.


This position requires frequent sitting, walking, standing, bending, stooping, reaching, lifting of objects up to 50 lbs., reading, seeing, speaking, hearing, listening, organizing, interpreting data and information, operating office  equipment, typing using a computer keyboard, viewing a computer screen monitor, and use of a telephone, mobile phone, and other mobile devices. The working environment consists of an indoor climate-controlled setting the majority of the time, with occasional local travel requiring driving of an automobile and occasional exposure to an outdoor non-climate controlled setting.


  • Desktop Support Technician

    1 month ago

    Houston, United States Intellegens, Inc. Full time

    Desktop Support Technician Job descriptionThe desktop support technician role has the primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT-related degree and at least 3 years of helpdesk experience who is excited about a career in the IT field. As a ticket manager, the employee will receive tickets in relation...

  • Desktop Support Technician

    1 month ago

    Houston, United States Intellegens, Inc. Full time

    Desktop Support Technician Job descriptionThe desktop support technician role has the primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT-related degree and at least 3 years of helpdesk experience who is excited about a career in the IT field. As a ticket manager, the employee will receive tickets in relation...

  • Associate IT Support Technician

    2 days ago

    Houston, United States MD Anderson Cancer Center Full time

    The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in & World Report's 2022-2023 rankings. It is one of the nation's original three comprehensive cancer centers designated by the...

  • IT Support Technician

    2 weeks ago

    Houston, Texas, United States Immatics NV Full time

    Overview: At Immatics NV, we are dedicated to fostering a workplace where our employees are passionate about their contributions. Classification: Non-exempt/hourly Schedule: Monday to Friday; 8:00 am to 5:00 pm; On-Site; weekends may be required based on operational needs. Department: IT Reporting Structure: Reports to Senior Director, IT Supervisory Role:...

  • IT Support Coordinator

    2 weeks ago

    Houston, Texas, United States Wright Business Technologies Full time

    Internal Support TechnicianThe Internal Support Technician plays a crucial role in delivering outstanding customer service and technical assistance within network systems. This position entails diagnosing and resolving IT challenges remotely, while also providing support to onsite field technicians as necessary.Core Responsibilities:Respond to incoming...

  • Experienced HVAC Master Control Technician

    2 weeks ago

    Houston, Texas, United States International Support Group (ISG) Full time

    Job OverviewThe International Support Group (ISG) is seeking a skilled Senior HVAC Master Control Technician. This role is pivotal in ensuring the optimal functioning of HVAC systems across various government facilities. The technician will be tasked with both preventative maintenance and repair duties, specifically focusing on chillers, master controls,...

  • Technical Support Specialist

    2 weeks ago

    Houston, Texas, United States Wright Business Technologies Full time

    Internal Support TechnicianThe Internal Support Technician plays a crucial role in delivering outstanding customer service and technical assistance within network systems. This position entails diagnosing and resolving IT challenges remotely, while also providing support to field technicians as necessary.Core Responsibilities:Respond to incoming inquiries...

  • Sales Support Intern

    2 months ago

    Houston, United States OEC Group Full time

    Job DescriptionJob DescriptionWhat we’re looking for…OEC Group is looking for college students with an interest in the Logistics/Supply Chain industry! The ideal candidate is at least a junior year student who is pursuing a degree related to logistics/supply chain, looking to start the internship immediately and can work 20-25 hours per week. The Sales...

  • Sales Support Intern

    2 months ago

    Houston, United States OEC Group Full time

    Job DescriptionJob DescriptionWhat we’re looking for…OEC Group is looking for college students with an interest in the Logistics/Supply Chain industry! The ideal candidate is at least a junior year student who is pursuing a degree related to logistics/supply chain, looking to start the internship immediately and can work 20-25 hours per week. The Sales...

  • Support Technician II

    4 weeks ago

    Houston, United States Expedite Technology Solutions LLC Full time

    Job Description:The Support Technician provisions and maintains end user computing devices (e.g. desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, fax and copy equipment). The Support Technician installs and troubleshoots hardware, software, and network problems, escalating to the responsible area with accurate...

  • Behavior Technician for Autism Support

    1 week ago

    Houston, Texas, United States Success On The Spectrum Full time

    Join Our Team as a Behavior TechnicianSuccess On The Spectrum is a prominent ABA therapy franchise dedicated to equipping children with Autism with essential life skills. Our approach merges the most effective strategies from Applied Behavior Analysis with engaging, play-based learning experiences. We primarily utilize Natural Environment Teaching (NET) and...

  • Pharmacy Technician Support Specialist

    2 weeks ago

    Houston, Texas, United States AIDS Healthcare Foundation Full time

    ABOUT US:DEDICATED PROFESSIONALS MAKING A DIFFERENCE at AIDS Healthcare FoundationAre you motivated by the opportunity to impact lives positively while receiving competitive compensation? Do you aspire to be part of an organization that fosters growth and achievement for all its employees?If yes, AIDS Healthcare Foundation is the right fit for...

  • Telecom Support Technician

    6 days ago

    Houston, United States OFFICErING, LLC Full time

    Job DescriptionJob DescriptionCome join Officering as one of our Support Technicians! Officering is a Houston-based telecommunications company that has clients all over the United States and select customers in other areas of the globe. Joining our team will help you reach your career goals through company-paid training, company-paid certifications, and...

  • Field Support Technician

    4 weeks ago

    Houston, United States Adecco USA Full time

    Adecco Healthcare & Life Sciences is hiring temporary Field Support Technicians in Houston, Texas! This role is on site / in person. Please read below and apply with an updated resume for consideration.Type:                     Temporary contractSchedule:             August 13th through 15th, August 20th through 22nd...

  • Desktop Support Technician

    7 days ago

    Houston, United States F2Onsite Full time

    Job DescriptionJob DescriptionJob SummaryOur client is looking for a Desktop Support Technician/PC Deployment Technician in the Houston area. Tech must have experience with deployments of devices, PC setup and migrations. Technician will also assist with boxing up old equipment and doing inventory on site.ResponsibilitiesPerforms basic and moderately complex...

  • Field Support Technician

    2 weeks ago

    Houston, Texas, United States Expedite Technology Solutions LLC Full time

    Position Overview:The Field Support Technician is responsible for provisioning and maintaining end-user computing devices, including desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, and fax machines. This role involves installing and troubleshooting hardware, software, and network issues, while effectively...

  • Field Support Technician

    2 weeks ago

    Houston, Texas, United States Expedite Technology Solutions LLC Full time

    Job Overview:The Field Support Technician is responsible for provisioning and maintaining end-user computing devices, including desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, and fax machines. This role involves installing and troubleshooting hardware, software, and network issues, while escalating to the...

  • Audio Visual Technician

    6 days ago

    Houston, Texas, United States AV Technical Support Full time

    Job OpportunityWe are seeking a skilled Audio Visual Technician to join our team at AV Technical Support in Houston, Texas.About the RoleMeet with event coordinators to discuss audio, lighting, video, and scenic requirements.Set up and install microphones, lights, video monitors, projectors, speakers, and video cameras.Conduct sound, visual, and performance...

  • Access Control Specialist

    5 days ago

    Houston, Texas, United States Internal Control Systems of Houston, Inc Full time

    Job OverviewWe are seeking a highly skilled Access Control Technician to join our team at Internal Control Systems of Houston, Inc. As an Access Control Technician, you will be responsible for the installation, maintenance, and repair of access control systems, including gated entry, camera, and alarm systems.Key Responsibilities:Install and configure access...

  • Desktop Support Technician

    3 months ago

    Houston, United States Aldine ISD Full time

    Position Type: Technology/Desktop Support Technician-Technology Date Posted: 4/15/2024 Location: Bamberg Prof Dev And Resource Ctr Closing Date: 05/21/2024 Attachment(s): Desktop Support Technician.pdf Desktop Support Technician.pdf