IT Support Technician

2 weeks ago

Houston, Texas, United States Immatics NV Full time
Overview:

At Immatics NV, we are dedicated to fostering a workplace where our employees are passionate about their contributions.

Classification: Non-exempt/hourly

Schedule: Monday to Friday; 8:00 am to 5:00 pm; On-Site; weekends may be required based on operational needs.

Department: IT

Reporting Structure: Reports to Senior Director, IT

Supervisory Role: None

Position Summary:

The IT Support Technician will be responsible for managing user requests, supervising system enhancements, and exploring innovative tools. Strong communication and analytical skills are vital for success in this role.

Key Responsibilities:
  • Provide daily support to end users via a ticketing system.
  • Maintain and update the inventory of IT assets.
  • Facilitate the rollout and setup of new computers.
  • Conduct IT orientation for new hires.
  • Serve as a primary support contact and escalation point for technical issues within the organization.
  • Coordinate escalations with vendors or internal teams as necessary; capable of providing remote support.
  • Manage and support enterprise resources, including laptops, desktops, tablets, mobile devices, and other network-connected equipment.
  • Adhere to internal policies and procedures.
  • Diagnose hardware, software, and network issues using various diagnostic tools and troubleshooting methods.
  • Document unknown errors and their resolutions for future reference in the knowledge base.
  • Assist with the installation, maintenance, and troubleshooting of lab equipment and computers.
Required Skills:
  • Proactive approach to problem-solving.
  • Strong service-oriented mindset.
  • Excellent communication skills.
Work Environment:

This role is situated in a standard office setting. Expect frequent interruptions and moderate noise levels, along with regular use of office equipment such as printers, copiers, and computers. The ability to sit, talk, walk, hear, and communicate effectively is essential. Occasional lifting of items up to 25 lbs may be required.

Physical Requirements:
  • Verbal Communication: Ability to convey information clearly and effectively.
  • Auditory Skills: Ability to hear and understand speech in various settings.
  • Data Entry: Proficiency in entering information using a keyboard.
  • Lifting: Ability to lift and carry objects weighing up to 25 lbs.
  • Visual Acuity: Clear vision for tasks involving small details and computer work.
  • Mobility: Ability to remain seated or standing for extended periods.
Education and Experience:
  • Associate's Degree in IT or a related discipline.
  • Strong written and verbal communication skills.
  • Positive attitude and service-oriented approach to customer interactions.
Preferred Qualifications:

Bachelor's Degree in information technology or a related field.
  • Experience with incident management, ticketing systems, and change management is advantageous.
Legal Requirements:

Must be legally authorized to work in the United States. Immatics participates in E-Verify and all new hires will be subject to employment eligibility verification.

Equal Opportunity Statement:

Immatics is an equal opportunity employer. All employment decisions are based on merit, competence, performance, and business needs, without discrimination based on race, color, religion, national origin, gender, age, disability, or any other protected status.

Additional Information:

This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities. Duties may evolve as business needs change.

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