Technical Support Representative

2 weeks ago


New York, United States OutToday.com Part time
Job DescriptionJob DescriptionDescriptionThe Technical Support Representative is responsible for education and support of the Outtoday client base across different trading technology platforms (mobile, web and desktop). This position requires extensive troubleshooting skills and ability to effectively partner with other departments to insure proper service.  The candidate will need to be detail oriented and will be required to learn different aspects and terminology in different markets. 
Key Responsibilities
  • Assist clients and internal team members with escalated technical issues via telephone and email
  • Train clients on our proprietary trading software, acting as a subject matter expert for our customers
  • Act as liaison with other departments to drive resolutions for escalated issues
  • Ability to take ownership of issue reporting and resolution follow-up
  • Deliver Client Service and Account assistance for web, mobile and platform access points
  • Troubleshoot client software and hardware to resolve customer impacting items
  • Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts
  • Participate in product testing and QA review


Skills, Knowledge and Expertise
  • Bachelor’s degree (Preferably Computer Science, MIT, IT, Finance or related discipline)
  • 3-5 years of Technical Support experience
  • Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)



  • New York, United States Sweve Tech LTD Full time

    Job Summary: Join Our Team as a Technical Support Representative! Are you passionate about technology and love helping others succeed We are looking for a Technical Support Representative to deliver exceptional customer service while providing technical solutions. If you enjoy troubleshooting and have a knack for problemsolving this role offers an exciting...


  • New Orleans, United States CABLESOUTH MEDIA III LLC Full time

    Job DescriptionJob DescriptionNote the Following:*This is a hybrid role. *There are two positions available each with a different schedule.Schedule 1: 4X10 Hour Shift: Friday to Monday from 8:00 AM to 7:00 PM (one hour lunch).Schedule 2: 5X8 Hour Shift: Monday to Friday from 10:00 AM to 7:00 PM (one hour lunch).Job Title: Technical Support...


  • New York, New York, United States Women in 3D Printing Full time

    About the Role:We are seeking a highly skilled Technical Customer Service Representative to join our team at Women in 3D Printing. As a key interface with our customers, you will be the face of our brand, providing top-notch customer service and support.Key Responsibilities:Provide timely, efficient, and professional support to customers via various...


  • New York, New York, United States GTN Technical Staffing and Consulting Full time

    Position Overview:This role entails a commitment of 12 hours per week, focusing on onsite support.Work Schedule:4 hours daily on Tuesday, Wednesday, and Friday.Tuesday and Friday: 9 AM to 1 PM.Wednesday: 1:30 PM to 5:30 PM.Key Responsibilities:Oversee the setup and upkeep of hardware and software, including personal computers, printers, mobile devices, and...


  • New York, New York, United States Sika AG Full time

    About the Role:Sika AG is seeking a highly motivated Sales and Technical Representative to join our team. As a Sales and Technical Representative, you will be responsible for promoting, specifying, and selling roofing and waterproofing systems to commercial, industrial, and institutional clients.Key Responsibilities:Business Development: Identify and develop...


  • New York, New York, United States GTN Technical Staffing and Consulting Full time

    Position Overview:This role requires a commitment of 12 hours per week, with a focus on onsite support in Manhattan.Work Schedule:4 hours per day on Tuesday, Wednesday, and FridayTuesday and Friday: 9 AM to 1 PMWednesday: 1:30 PM to 5:30 PMKey Responsibilities:Oversee the setup and upkeep of hardware and software, including personal computers, printers,...


  • New York, New York, United States Sweve Tech LTD Full time

    Job Summary: We are seeking a highly skilled Technical Support Representative to deliver exceptional customer service and provide technical solutions to our clients. About the Role: This is an exciting opportunity to join our team at Sweve Tech LTD and contribute to our mission of providing innovative solutions to businesses. Key Responsibilities: Respond...


  • New York, New York, United States Women in 3D Printing Full time

    About the Role:We are seeking a highly skilled Technical Customer Service Representative to join our team at Women in 3D Printing. As a key interface with our customers, you will be the face of our brand, providing top-notch customer service and support.Key Responsibilities:Provide timely, efficient, and professional support to customers via various...


  • New York, New York, United States Vertex Global Solutions Full time

    Job OverviewVertex Global Solutions is in search of a dedicated Technical Support Specialist to provide essential technology assistance within a dynamic 24/7 support environment. This role requires a commitment to excellence in customer service and technical troubleshooting.Key ResponsibilitiesIncident Management: Accurately document problem descriptions and...


  • New York, United States Shoreline Wind Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated and knowledgeable Technical Support Specialist ready to accelerate the renewable energy transition by applying artificial intelligence and simulation technology to the development, construction and operation of wind turbines. As a Technical Support Specialist, you will be the frontline ambassador of...


  • New York, New York, United States Vertex Global Solutions Full time

    Job OverviewVertex Global Solutions is in search of a dedicated Technical Support Specialist to provide comprehensive technology assistance in a dynamic helpdesk setting. This role involves working in a fast-paced environment with a focus on delivering exceptional service.Key ResponsibilitiesIncident Management: Accurately document and manage workflow by...


  • New York, New York, United States Fidelity Information Services Full time

    About the RoleWe are seeking a highly skilled and motivated Product Support Representative to join our team at Fidelity Information Services. As a Product Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients and internal teams.Key ResponsibilitiesHandles complex customer inquiries and...


  • New York, New York, United States Eleven Recruiting Full time

    About Eleven Recruiting We are a dedicated technology staffing agency focused on serving professional and financial services organizations. Our distinct approach in technology staffing involves listening to our candidates and acting as their advisors on how to maximize their value, discover engaging projects, and create pathways for career growth. We...


  • New York, United States Hueman PE Talent Solutions Full time

    Job DescriptionJob DescriptionFehlinger is hiring a Technical Sales Representative in New York, NY. ​​​​​This position is to be the outside salesperson covering western Manhattan and Staten Island. This is an existing territory for Fehlinger. The primary role is being the “face of Fehlinger” for the client, working with them to choose the right...


  • New York, United States Solu Full time

    Position Overview: We are seeking a highly motivated and skilled Client-Facing Technical Support Representative to join our team. This role involves providing training and support to customers on our new system, ensuring they can effectively utilize new products. The ideal candidate will have strong communication skills, both written and verbal, and...


  • New Brunswick, New Jersey, United States Source One Technical Solutions Full time

    Company Overview:Source One Technical Solutions is a consulting firm specializing in providing expert support and solutions to various industries. We are currently seeking a qualified individual to serve as a consultant for our client, a leading global pharmaceutical manufacturer.Position Details:Role: Specialist 3 - Technical SupportLocation: New Brunswick,...


  • New York, United States Sika Full time

    Job DescriptionJob DescriptionCompany DescriptionWith over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries. Sika has offices...


  • New York, United States CTA Architects P.C. Full time $100,000 - $140,000

    Job DescriptionJob DescriptionArchitectural Technical Field RepresentativeCTA Architects P.C. is a New York City-based architectural firm offering a wide range of architectural services for urban living. We specialize in new design, restoration, rehabilitation, interior design, affordable housing and historic preservation.Join our practice as a Technical...


  • New York County, New York, United States Bayview Asset Management Full time

    Position Overview:ROLE SUMMARYThe Technical Support Specialist will engage with the team to define technical benchmarks for workstations and pinpoint opportunities for enhancement. Proficient in evaluating, transitioning, and executing computer applications, systems, and network setups. Skilled in designing, documenting, and scripting intricate new software...


  • New York, United States Internova Travel Group Full time

    Overview *This role is on-site in New York City* As America's largest travel agency company, Internova Travel Group delivers a high-touch, personal level of travel expertise to leisure and corporate clients through our more than 7,000 company-owned, franchised and affiliated travel agencies throughout the United States, Canada, the United Kingdom,...