Technical Support Representative
2 weeks ago
Key Responsibilities
- Assist clients and internal team members with escalated technical issues via telephone and email
- Train clients on our proprietary trading software, acting as a subject matter expert for our customers
- Act as liaison with other departments to drive resolutions for escalated issues
- Ability to take ownership of issue reporting and resolution follow-up
- Deliver Client Service and Account assistance for web, mobile and platform access points
- Troubleshoot client software and hardware to resolve customer impacting items
- Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts
- Participate in product testing and QA review
Skills, Knowledge and Expertise
- Bachelor’s degree (Preferably Computer Science, MIT, IT, Finance or related discipline)
- 3-5 years of Technical Support experience
- Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)
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