Technical Support Representative

2 months ago

New York, United States Sweve Tech LTD Full time

Job Summary:

Join Our Team as a Technical Support Representative

Are you passionate about technology and love helping others succeed We are looking for a Technical Support Representative to deliver exceptional customer service while providing technical solutions. If you enjoy troubleshooting and have a knack for problemsolving this role offers an exciting opportunity to support our customers growth by ensuring they maximize the use of our products & Service.

Pay Transparency:

$25 $34 Hourly

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills experience and qualifications as well as market and business considerations.

Key Responsibilities:

Respond to customer inquiries and provide technical support via phone email and chat.

Troubleshoot and resolve technical issues related to our services.

Escalate complex issues to the appropriate team member for resolution.

Document all customer interactions and resolutions in our CRM system.

Collaborate with other team members to continuously improve our products and services.

Stay uptodate with the latest technology trends and updates in our industry.

Provide excellent customer service and maintain positive relationships with our clients.

Qualifications:

2 years of experience in a technical support role.

Strong knowledge of computer hardware software and networking.

Excellent communication and problemsolving skills.

Ability to work independently and in a team environment.

Customeroriented mindset with a passion for helping others.

Experience with CRM systems and ticketing systems is a plus.

Benefits:

Competitive salary and benefits package.

Opportunities for career growth and development.

Collaborative and inclusive work environment.

Training and support to enhance technical skills.

Paid time off and holidays.

Why Sweve Tech is a great next step for you

1. Youll make a difference. Every day

Everything we do leads to understanding and improving the lives of our users. Through our evidencebased innovation we make a difference to peoples lives.

2. Youll make your mark as part of our future

We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

3. Youll feel welcome from day one

Were known for being great colleagues who are collaborative fun and at the cuttingedge. Everyone in the Sweve Tech family cares as much as you do about making a positive difference.

4. You can have a lifestyle you love

youre always close to nature yet never far from civilization. We want everyone who works for us to have a lifestyle they love at work and beyond.

About US:

Sweve Tech Ltd is a forwardthinking technology solutions company specializing in engineering and telecommunications services. We focus on delivering reliable systems integration project management and tailored support to help businesses across industries streamline their operations. Committed to innovation and excellence Sweve Tech Ltd offers customized solutions designed to meet the unique challenges of each client. Our team of dedicated professionals ensures the highest standards of service enabling organizations to achieve their goals efficiently and effectively.

If you are a selfmotivated individual with a passion for technology and helping others we would love to hear from you. Join our team at Sweve Tech LTD and be a part of our mission to provide exceptional customer service and innovative solutions to businesses. Apply now

#LIRemote


Health Insurance

Remote Work :

No

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