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Technical Support Specialist

2 months ago

New York, New York, United States Sweve Tech LTD Full time

Job Summary:

We are seeking a highly skilled Technical Support Representative to deliver exceptional customer service and provide technical solutions to our clients.

About the Role:

This is an exciting opportunity to join our team at Sweve Tech LTD and contribute to our mission of providing innovative solutions to businesses.

Key Responsibilities:

  • Respond to customer inquiries and provide technical support via various channels.
  • Troubleshoot and resolve technical issues related to our services.
  • Escalate complex issues to the appropriate team member for resolution.
  • Document all customer interactions and resolutions in our CRM system.
  • Collaborate with other team members to continuously improve our products and services.
  • Stay up-to-date with the latest technology trends and updates in our industry.
  • Provide excellent customer service and maintain positive relationships with our clients.

Qualifications:

  • 2 years of experience in a technical support role.
  • Strong knowledge of computer hardware, software, and networking.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Customer-oriented mindset with a passion for helping others.
  • Experience with CRM systems and ticketing systems is a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and inclusive work environment.
  • Training and support to enhance technical skills.
  • Paid time off and holidays.

About Us:

Sweve Tech LTD is a forward-thinking technology solutions company specializing in engineering and telecommunications services. We focus on delivering reliable systems integration, project management, and tailored support to help businesses across industries streamline their operations. Committed to innovation and excellence, Sweve Tech LTD offers customized solutions designed to meet the unique challenges of each client. Our team of dedicated professionals ensures the highest standards of service, enabling organizations to achieve their goals efficiently and effectively.

Why Join Us:

  • You'll make a difference every day.
  • You'll make your mark as part of our future.
  • You'll feel welcome from day one.
  • You can have a lifestyle you love.