Technical Support Specialist

1 month ago

New York, United States Shoreline Wind Full time
Job DescriptionJob Description

We are seeking a dedicated and knowledgeable Technical Support Specialist ready to accelerate the renewable energy transition by applying artificial intelligence and simulation technology to the development, construction and operation of wind turbines. As a Technical Support Specialist, you will be the frontline ambassador of our company, ensuring our customers receive exceptional support and assistance. You will play a crucial role in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing insightful guidance on our Design and Execution product.

Responsibilities:

Customer Interaction:

  • Respond to customer inquiries via CRM tickets, email, chat, and phone in a timely and professional manner.
  • Provide clear and concise information regarding product features, functionalities, and issue resolution.
  • Assist customers with setting up complex simulations in our O&M and Construction Design application.

Issue Resolution:

  • Diagnose and troubleshoot customer issues, providing step-by-step guidance for problem resolution.
  • Collaborate with the product and engineering teams to escalate and resolve complex issues promptly.

Product Knowledge:

  • Develop and maintain an in-depth knowledge of Shoreline products to effectively assist customers.
  • Stay informed about product updates, new features, and industry trends.

Feedback Collection:

  • Gather customer feedback to identify areas for improvement and share insights with the product development team.
  • Advocate for customers by providing valuable input for product enhancement.

Implementation Support:

  • Drive and support our customers in the implementation of Shoreline products.

Qualifications:

  • Previous experience in IT, customer service, or a related field.
  • Experience in the renewables industry, particularly wind, is preferred.
  • Ability to build rapport with customers and users.
  • Strong troubleshooting and critical thinking skills.
  • Positive and professional demeanor.

Join our team and help us deliver exceptional support to our valued customers while advancing your career in a dynamic and growing industry

Company DescriptionShoreline is a globally-recognized, venture-backed enterprise SaaS company providing a next-generation asset development and management platform serving the renewable energy industry.

Shoreline’s mission is to build deep partnerships with our customers in renewable energy and develop products that utilize intelligent simulation technology to help them streamline operations and resources.

Our users represent all major sectors among leading global offshore wind energy companies and include project developers, analysts, operations planners, site managers, installation leads and management, OEMs, technology providers, and consultants.

Our extensive industry knowledge, groundbreaking simulation and optimization technology, and data platform enable our customers to accurately predict operational scenarios and generate actionable insights throughout all phases of the renewable energy lifecycle.Company DescriptionShoreline is a globally-recognized, venture-backed enterprise SaaS company providing a next-generation asset development and management platform serving the renewable energy industry.\r
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Shoreline’s mission is to build deep partnerships with our customers in renewable energy and develop products that utilize intelligent simulation technology to help them streamline operations and resources.\r
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Our users represent all major sectors among leading global offshore wind energy companies and include project developers, analysts, operations planners, site managers, installation leads and management, OEMs, technology providers, and consultants.\r
\r
Our extensive industry knowledge, groundbreaking simulation and optimization technology, and data platform enable our customers to accurately predict operational scenarios and generate actionable insights throughout all phases of the renewable energy lifecycle.

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