Executive Administrative Assistant

2 months ago

Los Angeles, United States The Academy of Magical Arts Full time
Job DescriptionJob DescriptionSalary: $25- $27 per hour

The Executive Administrative Assistant is responsible for providing comprehensive administrative support to the General Manager, Director of Membership, and Human Resources department. This role requires a detail-oriented, organized professional with excellent communication skills and a strong customer service orientation. The ideal candidate will be proficient in Microsoft Office Suite, have a good understanding of membership processes, and possess the ability to handle confidential information with discretion.

 

QUALIFICATIONS and RESPONSIBILITIES

Duties include but are not limited to the following: Essential Duties and Responsibilities:

  • Membership Support:
    • Assist the Director of Membership with all membership-related activities and initiatives, including board meetings, agendas, and scheduling.
    • Manage and maintain accurate membership records using the Northstar system.
    • Provide exceptional customer service to all members and prospective members, ensuring their needs and inquiries are promptly addressed.
    • Understand and effectively communicate the membership sales process, club bylaws, and standing rules to prospective and current members.
    • Support the planning and execution of membership events and activities to engage current members, including new member orientation.
    • Collaborate with other departments to ensure a seamless experience for members.
    • Generate membership reports and provide insights and recommendations for membership growth and retention.
    • Provide member packets for new members.
  • Administrative Support for General Manager:
    • Manage the General Manager’s schedule, including arranging meetings, appointments, and travel arrangements.
    • Prepare and distribute meeting agendas, minutes, and other related documents.
    • Assist in the preparation of reports, presentations, and other documents as needed.
    • Handle confidential information with discretion and maintain the highest level of professionalism.
  • Human Resources Support:
    • Assist the Director of HR with various administrative tasks, including maintaining employee records, scheduling interviews, and coordinating new hire orientations.
    • Support HR initiatives and programs, such as employee engagement activities and training sessions.
    • Handle confidential HR information with the utmost discretion and professionalism.

 

Minimum Qualifications and Skill Requirements:

  • Experience: At least 2 years of administrative experience, preferably in a membership-based organization or hospitality industry.
  • Technical Knowledge: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with Northstar or other membership management software is a plus.
  • Customer Service Skills: Strong customer service orientation with the ability to interact professionally with members, guests, and staff.
  • Organizational Skills: Exceptional organizational and time-management abilities to prioritize tasks and meet deadlines.
  • Communication: Excellent verbal and written communication skills.
  • Attention to Detail: Meticulous attention to detail to ensure accurate record-keeping and effective communication.
  • Problem-Solving: Strong analytical and problem-solving skills.
  • Professionalism: Ability to handle confidential information with discretion and maintain a high level of professionalism.


Physical demands:

  • Regularly required to sit, stand, walk, use hands to handle or feel, and talk or hear.
  • Occasionally required to reach with hands and arms, stoop, kneel, crouch, or crawl.
  • Must occasionally lift and/or move up to 20 pounds.


EOE/AA/Disabled/Veteran

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