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Technical Support Technician

2 months ago

Tampa, United States Bemana, LLC Full time
Job DescriptionJob Description

We are recruiting for a manufacturer of domestic water booster systems and pumping packages that is looking for a technical support technician. This person will mainly be working in the office providing technical support to customers over the phone. This is a great opportunity to get out of the field.

Job Duties:

  • Available for service calls/troubleshooting throughout the day and early evening/morning, very manageable and reasonable times/hours
  • Navigating a mechanical room safely
  • Able to effectively communicate instructions over the phone, through photos, email, text, zoom/facetime, in person with customers
  • Ability to book travel arrangements for themselves and keep records neat and organized
  • Managing warranty claims and customer returns
  • Desk transactions: quotations, lead times, return materials, packing slips, sales acknowledgements, emails
  • Traveling one to three times a month on an as-needed basis

Character Traits/Qualities:

  • Positive attitude, willingness to help
  • Conscientious, dependable and self-motivated
  • Integrity, honesty
  • Positive company representative/role-model
  • Customer service skills
  • Well organized with prioritizing and planning skills

Benefits:

  • Insurance premium covered, 100% for employee, spouse and dependents
  • Major holidays, paid (10) per year
  • 5 paid vacation days after 90 days, 10 paid vacation days after 1 year and 15 paid vacation days after 2 years
  • Optional insurance includes: dental, vision, life, disability and many others
  • Company credit card for traveling expenses
  • Quarterly bonuses after 1 year of employment based on company sales, overall company health, individual performance & attendance

Application Process

If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.

If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.

About Bemana

Bemana provides recruiting services to the nation's equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.

Welcome to Bemana and we look forward to getting to know more about you.

Referral Program

Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we'll send you a check if they get hired. Terms & conditions apply.